Description

Target Marketing Group, a Helm company, is seeking a detail-oriented and proactive Fulfillment Coordinator to oversee and manage our order fulfillment processes. This role requires excellent organizational skills, the ability to communicate effectively, and a commitment to providing exceptional customer service. The ideal candidate will be responsible for ensuring the accuracy and efficiency of order management and fulfillment.

Key Responsibilities:

• Order Fulfillment Process:
• Input and manage orders accurately.
• Administer SKU set-up and stock reviews.
• Conduct program reviews and track orders.
• Process transactions promptly and accurately.
• Customer Returns:
• Facilitate the return process for online orders.
• Communicate with customers about product availability, shortages, and changes.
• Vendor Communication:
• Report damages or product defects to vendors and coordinate resolutions.
• Customer Support:
• Interact with customers via phone or email to address inquiries about web orders.
• Handle customer complaints regarding order issues, mis-shipments, or turnaround times.
• Branding and Personalization:
• Review and understand artwork, logos, colors, and branding standards.
• Manage co-branding and personalization for web orders as needed.
• Team Collaboration:
• Contribute to team efforts by assisting colleagues and achieving shared goals.
  

Requirements

Skills & Abilities:

• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Proficiency in managing order systems and inventory.
• Attention to detail and accuracy in all tasks.
• Familiarity with branding standards and artwork reviews is a plus.
• Ability to work independently and as part of a team.
  
  

Salary Description

$40,000