Job Summary

This position is responsible for providing assistance to staff with meeting housing regulatory standards and advocacy of eligible services. Responsibilities include referring clients in need of housing services to available resources. Advocate on behalf of client(s) for needed services, assist in meeting their obligations of tenancy such as problem-solving conflicts, maintain program records, and assist other team members as needed. Managing non-license Mental Health Professionals and Quality Assurance. Master Level Mental Health Professional is preferred.

Essential Duties And Responsibilities

• Assist staff with field operations of servicing clients when authorized units are unavailable.
• Quality Assurance-Service Billing
• Ongoing communication with providers.
• Submit quarterly outcomes to demonstrate performance, status, and contractual requirements according to the contract.
• Manage program staff who directly engage the indigent, homeless, and mentally ill referring and/or linking them to the community resources and the acquisition of safe and stabled housing throughout the New Orleans Metropolitan area.
• On-going and consistent communication with Clinical Director and Supportive Services managers on challenges and opportunities.
• Develop and maintains positive relationships with funding and regulatory agencies.
• Investigates and resolves complaints regarding program services or staff.
• Represents Volunteers of America Southeast Louisiana. Inc. at meetings appropriately.
• Assess eligibility status on those being referred for services and disseminate to staff accordingly.
• Coordinate or network with individuals/agencies who may assist the agency with achieving its goals.
• Monitor and ensure that subsidies are billed accurately.
• Monitor and ensure policies and procedures are being met.
• Prepare program audit reports and year-end statements or annual reports.
• Conduct and prepare performance evaluations on non-supervisory and supervisory staff.
• Review weekly and bi-weekly case openings, case closures or waiting list.
• Manages CC2 staff to consist of review/2nd signature of case notes, and file compliance.
• Coordinates PSH 101 Training of new hires
• Provide Training during onboarding
• Disseminates e-mail received from Louisiana Housing Corporation and Louisiana Department of Housing to Clinical Managers/Lead CC3/CC3s
• Follow up of required documents
• Review/submits required forms, inquires, submittals, questions to designated point of contact with LDH-Permanent Supportive Housing and designated TSMs
• Performs tasks as directed by Clinical Director
• Link clients to resources
• Manages
• Maintain Performance Standards.
• Performs other duties as assigned.
  
  

Quality Assurance

• Perform compliance and quality assurance audits on Supportive Service Programs
• Schedule and conduct informal reviews with staff regarding program requirements & goals
• Provide notifications regarding corrective action and timelines
• Maintain current knowledge base of existing and up-and-coming regulations, and standards as it relates to Mental Health Services, Permanent Supportive Housing.
• Prepare or direct the preparation of additional information or responses as requested by provider agencies
• Communicate with provider agencies regarding deadlines audit results, and follow-up of submissions under review
• Prepare responses to provider agency requests for information
• Implement and update CARF Standards for Supportive Service Programs
  
  

SUPERVISORY DUTIES

Program Manager - Mental Health Services

Supervisor - Service Coordination

SUPERVISORY DUTIES

• Collaborate with team
• Ensure fille compliance
• Review of case notes
• Educate, train, guide and encourage staff
  
  

KEY CONTACTS

• Louisiana Housing Corporation
• Unity of Greater New Orleans
  
  

Knowledge, Skills And Abilities

This position requires knowledge, skills and abilities equivalent to:

• Master degree level in social service field and done years post experience working with individual who are of the eligible population in a community setting.
• Have the desire to work with a diverse population, demonstrate respect for individuals and demonstrate ability to work in a team environment; requires a demonstrated willingness to be responsive to the need of the target population.
• The position requires excellent verbal and written communication skills and the ability to function as part of the team, knowledgeable of spreadsheets, database, and word processing software.
  
  

WORKING CONDITIONS

Normal office environment

Responsibilities

This position may require incumbent to engage in overnight travel, as well as, local travel appropriate to the performance of duties and responsibilities. As such, incumbent must have:

• Current driver's license issued by state of residence
• Current Vehicle Inspection decal
• Current vehicle insurance
• Current vehicle registration in state of residence
• Satisfactory Motor Vehicle Report
  
  

Physical Requirements

Work is primarily performed in a normal office environment while seated at a desk operating a personal computer keyboard, calculator, phone and other office equipment.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer, including disabled and veterans.