About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.
  
  

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits
  
  

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

You're vital for program success. Manage activities, resources, and expenses efficiently. Keep records, coordinate services, and resolve issues. Improve patient care and satisfaction.

Essential Functions Of The Role

• Arrange and promote the programs, and oversee the orientation and ongoing training for all program members.
• Function as a bridge connecting the team, advisory committee, and facility management, including the marketing department.
• Enter into or facilitate the yearly planning and review of the program.
• Develop and execute evaluation methods for program effectiveness, and report the findings.
• Be a part of the Advisory Committee and be present in all meetings.
• Gather and process all outcome information accurately and promptly.
• Undertake continuous Quality Improvement actions to comply with standards set by any relevant governing bodies.
• Start and maintain program correspondence and records. Maintain medical records and files. Ensure accurate patient charge entry. Reconcile accounts, handle payroll, and review financial reports monthly.
• Examine, resolve, and document resolution of patient grievances regarding services provided by the program.
  
  

Key Success Factors

• Knowledge of laws, rules, regulations, and standards set by certification bodies, along with hospital policies and protocols.
• Understanding medical terms and health practices is crucial. Knowing about medications, doses, and effects is important in healthcare.
• Capacity to articulate thoughts effectively, through both spoken and written means.
• Social abilities to interact well with a variety of people and groups.
• Capacity for critical thinking and problem-solving.
• Experience with Microsoft Office, electronic health records, and more is needed for everyday computing proficiency.
• Understanding information security, scheduling, payroll systems, and email are also important.
  
  

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

Qualifications

• Educational Requirement: Bachelor's degree.
• Work Experience: A minimum of three years' professional experience.