Minimum Requirements

• High School Diploma or G.E.D.
• One year's general office experience with proficient computer skills.
• Experience in health care or community facility preferred.
• Sensitivity to the needs of the participant population.
• Good communication and interpersonal skills.
• Availability to work at multiple WIC sites and during program clinic hours, as needed.
  
  

Principle Responsibilities and Duties

• Performs reception duties such as:
• Answer and direct phone calls.
• Screen applicant inquiries for eligibility.
• Manage appointment scheduling/rescheduling including reminder phone calls.
• Greet and triage participants to appropriate staff.
• Oversee flow of applicants/participants in waiting area.
• Clerical duties as required.
• Follows all protocols and/or regulations for processing applicants/participants for
  
  

(re)certification Including

• Verification of identity, income, residency, and participant category. Complete
  
  

data entry for (re)certification.

• Educate and/ or explain participant's rights and responsibilities, authorized
  
  

signatures/shoppers, WIC foods, and using checks at authorized vendors.

• Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP),
  
  

and Transitional Aid to Families of Dependent Children (TAFDC) programs as

well as other health and human service programs.

• Provide notification for end of certification, missed checks, and/or ineligibility to
  
  

receive WIC benefits.

• Oversees check issuance for prescribed food prescription including:
• Verification of signature against authorized signature on WIC Gold Card.
• Printing and reissuing of food/formula prescription checks.
• Process participant authorized shoppers for check issuance.
• Security of check stock.
• Performs other duties as needed, including quality assurance activities.
  
  

This position also requires the ability to use a computer, work at a computer workstation, viewing a CRT and have some knowledge of a keyboard.

From time to time, this position requires the ability to work long and arduous hours.