Purpose of the Role:

Be a part of the P rogram and Process Management team , supporting program management by streamlining workflows and providing real-time insights for efficient decision-making.

Responsibilities and Key Activities:

Support process alignment initiatives and ensure objectives are met efficiently

Demonstrated knowledge of Agile methodologies, with an agile mindset and experience working in an Agile environment, including the ability to adapt to iterative development processes, collaborate across teams, and focus on continuous improvement.

Analyze and optimize processes for product, engineering, and support, focusing on understanding and mapping them to required design and implementation

Configure and manage JIRA to streamline workflows

Create and manage OKR reports to align with strategic goals

Develop dashboards for real-time insights to inform key stakeholders

Coordinate cross-functional teams and manage dependencies Ensure timely communication and updates to stakeholders Identify areas for continuous improvement and implement best practices

Qualifications and Experience:

2+ years of p roject management/Scrum master/QA lead or similar position

Ability to drive decisions, take action, and roll up your sleeves and dive into the work

Great communication skills

Experience with tools for creating dashboards, including Excel, to visualize data and provide actionable insights

Understanding of the payments industry - an advantage

Behavioral Competences:

Proven ability to work well under pressure, capable of adapting and responding to change and able to multitask, communications skills

High work ethic; self-directed, resourceful, works independently, motivated by own drive and enthusiasm

Proactive, independent, but also a team player

Excellent communication skills in English – both verbal and written

Team player with the ability to contribute to the strong team culture of our co-located and diverse group Superb articulation, communications, and overall leadership capabilities