It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. A Creation Technologies Program Administrator is an experienced and detail-oriented professional responsible for supporting program execution with a more advanced level of independence, analysis, and collaboration. Building on the foundation of the Program Administrator 1 (PA1) role, the PA2 role involves tackling moderately complex problems, analyzing data, and contributing to decision-making processes while still focusing on administrative, operational, and logistical tasks that help the program run efficiently and drive customer success. This role supports program managers, cross-functional teams, and, increasingly, customers to ensure seamless execution and delivery of manufacturing programs. DUTIES AND RESPONSIBILITIES include, but not limited to: * Manage and maintain program documentation, ensuring accuracy, accessibility, and resolution of discrepancies while proposing workflow improvements. * Oversee customer Purchase Orders (POs) and Return Material Authorizations (RMAs), ensuring alignment, tracking discrepancies, and preparing Accounts Receivable (AR) statements with financial insights. * Track and manage program timelines and milestones, coordinating with production teams and customers to align schedules and resolve conflicts. * Monitor and coordinate order processing and shipping logistics, providing recommendations for supply chain improvements. * Serve as primary customer contact, delivering updates, resolving queries, and fostering strong relationships with stakeholders. * Prepare status reports combining milestone tracking, performance metrics, and financial insights, analyzing data to propose solutions and drive improvements. * Address production or logistical challenges, coordinating cross-functional teams to resolve issues and escalating critical items as needed. * Contribute to process improvement initiatives, document best practices, implement corrective actions, and mentor team members. * Other duties and responsibilities as assigned. QUALIFICATIONS: EDUCATION AND REQUIRED EXPERIENCE * Associate degree or related experience. * Accumulated 3+ years of hands-on experience in an Operations, Customer Service, or Admin role. * Experience in Enterprise Resource Planning Systems such as Oracle. SKILLS REQUIRED: * Highly organized with an advanced ability to manage complex schedules, track deliverables, and maintain high-level documentation accuracy. * Effective and professional verbal and written English communication skills are necessary for collaborating with cross[1]functional teams and customers. The role requires frequent updates, coordination, and sometimes negotiation to ensure smooth program execution. * Advanced proficiency in Oracle and Rapid Response (or equivalent ERP). * Intermediate to advanced user of MS Office (medium-advanced Excel (e.g., pivot tables, data analysis). PowerPoint skills to create and format presentations). * Attention to detail and able to identify patterns in data and provide actionable recommendations for process improvements. * Demonstrated understanding of electronics manufacturing processes, terms, and technologies (e.g., printed circuit board assembly (PCBA), component sourcing) to communicate effectively with technical teams. * Solid understanding of supply chain management, logistics, or procurement processes. * Provides mentorship to PA1 team members and supports knowledge-sharing among peers. In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $23-$27 per hour. Full-time employees are also eligible for performance-based bonuses and benefits. This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift. The specific programs and options available to an employee may vary depending on the date of hire, schedule type, and hours worked. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Canada: Title for the position will be in accordance with applicable national and local laws.