Program Administration is a team of highly motivated individuals supporting Client Operations - Program Support in delivering high quality work associated with various client deliverables. This team is responsible for handling daily claims-processing, call handling, email administration, and facilitation of incentive and loyalty payments as it relates to client work entering OneMagnify.

Program Administrators report directly to Team Supervisors and/or Managers in the U.S., and have direct exposure to the Marketing/Customer-Servicing Industry, creating numerous opportunities to develop the business acumen and skillsets associated with growing a career at OneMagnify.

Training for this role is scheduled from 9am-5:30pm ET, Monday through Friday for the first 3 weeks upon hire. Once training is complete, defined work schedule becomes 10:30am-7pm ET, Monday through Friday, working in accordance with U.S. holidays.

About You:

• You are a multi-tasker who loves a fast-paced work environment
• You enjoy learning something new every day
• You are passionate and motivated to work every case to its finest detail from start to finish
• You consistently provide effective solutions while maintaining a positive experience for all involved
  
  
  

What You’ll Do:

• Support Client Operations - Program Support by answering inbound customer calls and emails, as well as, perform outbound follow up calls to deliver program information or acquire additional details to assist with needed resolutions
• Connect with OneMagnify team members, as well as, external customers via phone and email/case management
• Verify program eligibility using provided tools and database systems
• Create and follow-through on critical issue cases
• Support OneMagnify’s quality standards, policies, procedures and work instructions as outlined in the company quality management system documentation
• Will be required to handle confidential data including but not limited to social security numbers and personal identifiable information, such as names and addresses
  
  
  

What You’ll Need:

• Excellent communication skills, both written and verbal, with proactive follow-up
• Motivation to be detail oriented while effectively multi-tasking in a fast-pace environment
• Personable and energetic approach with a strong emphasis on customer/colleague correspondence.
• Proficiency in Microsoft Office applications such as Microsoft Outlook, Word, and Excel
• High school diploma or general education degree (GED), or relatable experience and/or training