At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary: We are seeking a results-driven Production Support Lead to oversee critical application and infrastructure support, with a strong focus on Microsoft technology stack and observability tools. The ideal candidate will bring hands-on expertise in SQL Server Development, .NET-based applications, and monitoring platforms like Dynatrace and Splunk. You will lead a high-performing support team, drive incident resolution, enhance system reliability, and partner with development, QA, and DevOps teams to ensure optimal production health. As a Production Support Lead, you will: * Lead and manage the end-to-end production support function for enterprise applications, ensuring high availability, performance, and rapid issue resolution * Oversee SQL Server development and optimization, including stored procedures, performance tuning, and database health checks * Provide technical oversight for .NET-based systems, collaborating with dev teams on code-level fixes and deployments * Own and optimize monitoring and observability using Dynatrace, Splunk, and other APM/logging tools * Manage major incidents, perform root cause analysis (RCA), and implement permanent corrective actions * Establish SLAs and KPIs for production support, driving continuous improvement * Collaborate with stakeholders across engineering, QA, and infrastructure to ensure proactive support and resilient architecture * Mentor and lead a global support team, instilling a culture of ownership, accountability, and service excellence * Manage after-hours and on-call support coverage, including incident escalation and coordination Required Qualifications: * 5+ years of IT experience * 5+ years in a production support or SRE leadership role * Experience with Microsoft SQL Server, including stored procedures, T-SQL, indexing, and performance tuning * Experience with .NET technologies and troubleshooting application performance issues * Hands-on expertise with Dynatrace, Splunk, and other monitoring/log analysis tools * Proven incident management and root cause analysis skills * Experience with ITIL practices, change management, and CI/CD environments Preferred Qualifications: * Experience in healthcare industry with Utilization and Care Management * Familiarity with Kubernetes, Docker, or cloud platforms (e.g., AWS or Azure) * Understanding of DevOps practices and automation in support operations * PMP, ITIL, or SRE certifications are a plus Education: * Bachelor's degree or equivalent experience (Highschool diploma plus 4 years relevant work experience.) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: * Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. * No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. * Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/12/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.