Job Title: Production Support with Site Reliability Engineer (SRE) Exp

Location: Bellevue, WA (Hybrid)

Duration: 12+ Months

Skills:

• Production support expertise with SRE Observability experience :
• Proactive issue identification using observability tools.
• Skills in using different monitoring & observability tools to track system performance
• Production support activities including proactive identification of issues leveraging observability tools, Corelating inputs from various dashboards & tools to drive resolution

Experience in swiftly identifying probable failure points through the analysis of multiple inputs from the logs, observability dashboards, recent application changes, infra, network changes etc.

Basic level of trouble shooting on every layer of the tech stack (Application, Database, Infra (Container platforms) and Network)

Communication : Excellent communicator. They are also expected to actively lead and triage proactively identified issues/incidents where VPs/SVPs are also present in these call.

Flexibility to work in 24 X 7 environment

Technical expertise:

• Analysis of issues via Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, Red Metrics, 1000Eyes
• Debugging of issues in VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix
• Debugging of issues in Containerization, Docker, Kubernetes, AWS, PCF, Azure
• Analysis of issues via APM, NMON , Wireshark usage and analysis
• Experience in UEM and synthetic monitoring set up

Optional skills:

• ServiceNow (including AIOps, tools for Self-Heal and automated playbooks)
• Development experience in some of the technologies -Java, Python, AWS, Azure, Oracle, Cassandra, SQL Server, My SQL and Mongo DB