Duties & Responsibilities:

1. Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products
2. Be able to troubleshoot complex application and technical problems independently
3. Escalate and follow-up on permanent fix for development related issues
4. Analyze business requirement to provide tools and solution
5. Liaise & manage software vendors
6. Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches
7. Develop and build schedule jobs/feeds for system integration and enhancement
8. Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans
9. Ensure effective and timely resolution to business
10. Provide technical and requirement specification
11. Improve productivity and SLA via process improvement, system enhancements and automation
12. Document procedures, best practices and troubleshooting FAQs
13. Shift duty, need to work across weekends/weeknights/holidays on a rotation basis­­­

Qualifications/Skills:

1. University degree in computer science / engineering or equivalent field of study
2. 5+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution
3. Basic knowledge on using AI tools for automation or workflow enhancement
4. In-depth technical background and experience in performing/managing L1/L2 application support
5. Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
6. Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
7. Experience in process improvement and automation initiatives in production management projects
8. Incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
9. Self-motivated and ability work with minimal supervision
10. Knowledgeable on API support will be an advantage
11. Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
12. Excellent communication and client service skills and mentality
13. Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)