Company Description
Straive helps clients operationalize the Data → Insights → Knowledge → AI value chain across various industries, including Financial Services, Insurance, Healthcare & Life Sciences, Scientific Research, Information Providers, EdTech, and Logistics. Combining data-driven insights with enterprise know-how, Straive creates and operationalizes specific knowledge unique to each enterprise, enhanced by human experts for continuous improvement. With a global resource pool of over 15,000 experts across multiple countries, Straive supports clients in 30 countries worldwide. Committed to diversity, equity, and inclusion, Straive is an equal opportunity employer and makes hiring decisions based solely on qualifications, merit, and business needs.
Role Description
This is a full-time on-site role for a Product Support Specialist Level 2. The Product Support Specialist will be responsible for providing product support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include taking on escalated and high priority calls/chats/tickets, performing advanced troubleshooting on high-level issues, assist with training and monitoring of L1 Specialists, and occasionally working miscellaneous projects/tasks to improve the team's workflows and processes.
Qualifications