Experience: 5.00 + years

Salary: INR 2500000-3000000 / year (based on experience)

Expected Notice Period: 15 Days

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Hybrid (Bengaluru)

Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: Riskspan)

(*Note: This is a requirement for one of Uplers' client - A Single Platform for Loans | Securities | MSRs | Private Credit)

What do you need for this opportunity?

Must have skills required:

API, Compliance, Confluence, Freshdesk, IAM, Incident Management, Log analysis, Scripting, AWS, Linux

A Single Platform for Loans | Securities | MSRs | Private Credit is Looking for:

What You’ll Be Doing:

• Lead a hands-on 24/5 Product Support team covering L1 and L2 incident triage, ticket resolution, and client coordination.
• Manage and own the Major Incident Management (MIM) lifecycle, including root cause communication and war room coordination.
• Drive SLA tracking and performance, ensuring timely resolution and client satisfaction.
• Handle Product IAM tasks: secure access provisioning, deprovisioning, and audit readiness.
• Troubleshoot technical issues using log analysis, AWS services, Linux commands, and basic scripting where applicable.
• Collaborate with Engineering, Infra, QA, and Client Success teams to streamline feedback loops and improve service delivery.
• Maintain documentation, build support playbooks, and mentor junior support staff.
  
  
  

What You Bring to the Table:

• Experience: 5–8 years in Product/Application Support within Fintech SaaS environments.
• ITSM Knowledge: Strong command of incident, problem, and change management (ITIL Foundation/Intermediate preferred).
• Technical Skills: - Log triage and root cause analysis - Basic AWS (EC2, CloudWatch, S3), Linux command-line operations - Familiarity with scripting (Shell, Python, or similar)
• Basic understanding of LLM-powered workflows and API interactions (e.g., Claude) to support AI-integrated product features and troubleshoot model-related issues.
• Tools: Hands-on experience with Jira, Confluence, Freshdesk, or equivalent platforms.
• IAM & Compliance: Understanding of secure access protocols and audit practices.
• Strong problem-solving skills are essential to quickly diagnose issues, implement workarounds, and drive resolution across a dynamic, multi-system production environment.
• Leadership: Proven ability to act as SME and lead support teams through high-impact operational events.
  
  
  

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  
  
  

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!