WHO WE ARE :

Innovatise’s myFitApp is an open, flexible, hybrid fitness platform gyms, leisure centres and health clubs use to strengthen their brand, retain members, acquire new ones and deliver digital fitness using the unique power of mobile.

With over 4,000 sites and over 20 million app downloads worldwide, Innovatise is the leader in providing marketing-focuses branded apps for gyms.

Innovatise is a subsidiary of Clubessential Holdings, the leading provider of Software as a Service and embedded payment solutions to more than 20,000 private clubs, public golf courses, health & fitness clubs, spas, military organizations, municipalities, and camp organizations across the globe.

OUR CULTURE

We work in small teams with really big ambitions, both for what we want to achieve and also the environment we work in. We want our company to remain thoughtful as we scale and try to be genuinely progressive in how we operate. We want people to really own what they do and be given the autonomy and freedom to make mistakes, learn, and create something meaningful. We all work incredibly hard because we really care about what Innovatise is here to do – we’re looking for exceptional people who are proactive, hungry to learn and want to put their pride in our collective achievements.

WHAT YOU WILL BE DOING

As a Customer Support representative, you will be an integral part of our small, customer-focused team. You will have the opportunity to assist our users with their inquiries and help them navigate our innovative fitness platform. You'll be equipped with the resources and tools necessary to provide excellent support and contribute to a positive user experience within the exciting and evolving fitness industry

• Respond promptly to customer inquiries, understanding their issues and providing effective solutions.
• Assist customers in troubleshooting technical problems related to our products/services.
• Ensure timely and accurate resolution of customer issues, maintaining a high level of customer satisfaction.
• App Management:
• Process and submit new apps for customer review and approval on the Apple and Google stores.
• Manage and submit timely updates for 1,000+ apps, ensuring they are reviewed and approved by app stores.
• Track app crashes and other issues, reporting these to the development team for prompt resolution.

Ticket Management:

• Manage and prioritize customer support tickets through our ticketing system.
• Document and track issues, resolutions, and other relevant information to ensure a comprehensive support history.

Product Knowledge:

• Develop a deep understanding of our products/services to provide knowledgeable and effective support.
• Stay updated on product updates and new features to better assist customers.
• Collaboration:
• Collaborate with cross-functional teams, including Development and Quality Assurance, to escalate and resolve complex issues.
• Provide constructive feedback to improve product functionality and customer experience.
• Continuous Improvement:
• Proactively identify opportunities for process improvement in customer support procedures.
• Contribute to the development of support documentation, knowledge base articles, and FAQs.

WHAT YOU BRING :

• 2+ years experience in software/product development or Software support
• Strong problem-solving and analytical skills.
• Excellent communication skills in English both written and verbal. Ideally experienced in direct customer communication.
• Technical / developer background. You can write SQLs and can write scripts.
• You have an ownership culture. You won and drive your own tasks and responsibilities.
• You are a customer / service driven individual and always make sure the customer gets fast and quality responses.
• Ability to work well under pressure and meet tight deadlines.
• You are used to fast moving environment and able to handle concurrent tasks.

WHAT YOU GET :

• To work in a fast moving environment with a innovative and leading edge product
• Freedom to design product and solutions together with the development team
• To directly work with founding team and like-minded colleagues with a flat culture
• Work on a meaningful product that helps people to stay fit and lead a healthier life
• Competitive Salary
• Health Insurance for yourself and your family

SOUND GOOD?

This is a fantastic opportunity to join an energetic flat agile team and work on cutting edge mobile technologies. Apply now.

Email : [email protected]