Join Tesla's mission to revolutionize safety and innovation in this pivotal role, where you'll take the lead in investigating vehicle accidents and customer claims involving safety systems, automated features, or vehicle performance. Your work will have a direct impact on ensuring customer confidence and enhancing our cutting-edge technologies. Collaborate closely with cross-functional teams across Engineering, Service, Legal, and Customer Support to drive solutions and uphold Tesla's commitment to excellence and safety. * Investigate and respond to field incidents involving Tesla vehicles. Generate incident reports detailing the operation and expected performance of the vehicle's systems * Provide guidance to Service Centers in responding to customer concerns * Develop an in-depth understanding of all vehicle systems and their integration. Understand how each system plays into the overall vehicle performance and customer experience * Coordinate with design teams to perform further root cause analysis with component owners where necessary * Experience in Mechanical, Chemical, Mechatronics, Automotive engineering or equivalent * Strong data analysis and problem-solving skills - the ability to analyze and interpret data * Excellent communication skills - can clearly communicate technical findings to various audiences * Familiarity with in-vehicle communication systems (CAN, Ethernet or LIN) is preferred * Familiarity with various Driver Assistance System features is preferred * Strong people skills and positive "can do" attitude