Kalmar

Product Support Engineer

Paramount, CA, US

$100k
12 days ago
Save Job

Summary

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count.

Compensation Data

  • Base Salary: Starting @ $100,000.00 per year
  • Eligible for Annual Bonus
  • Eligible for Annual Salary Review/Increase

Purpose of the position

We are looking for a self-motivated, energetic team player to join our organization. The ideal candidate should be located the Los Angeles, CA area, have enhanced technical skills (mechanical, electrical and hydraulics) and leadership experience.

This position is responsible for providing maintenance & repair service to Kalmar brand container handling equipment at customer locations with a focus on electrical repair and diagnosis.

Candidate will also be responsible for assisting personnel in the field, with documentation, report of labor, work orders and inspections and act as a Kalmar Ambassador at the customer site.

Main tasks and responsibilities

  • Providing timely diagnosis/repair and regular preventative maintenance to the Kalmar product lines, utilizing hand, air and electric hand tools;
  • Communicate with customer to determine equipment problem and, when necessary, travel to customer location to make adjustments/repairs on units.
  • Must be capable of using Google Suite as well as Microsoft Word, Excel, Access and PowerPoint.
  • Assist with the commissioning of new equipment into service. Insure that equipment is operating according to specifications. Train the customer to operate the equipment. Provide the customer with equipment service manuals and other materials according to contract specifications. This includes the preparation and updating of PowerPoint presentations that will be used for training customers.
  • Maintain follow up with the customer to provide additional information or to resolve problems.
  • Relay design or functional problems identified in field operations to Engineering. Relay information concerning customer needs and problems to Sales and Engineering and assist with current production projects as needed.
  • Program and test Electronic Equipment for Spare Parts or Warranties.
  • Install software upgrades in field.
  • All visits will be documented with a call report once a trip has been completed.
  • Make travel reservations including, airline, and hotel and car rental. Valid Driver’s License and Passport are required.
  • Adherence to safe work procedures at all times
  • Achieve a high level of customer satisfaction in all that we do from delivering on promises in a timely and orderly fashion

What you’ll need to succeed

Education

  • Technical Degree or minimum of 5 years’ experience in heavy industrial equipment maintenance

Experience

  • Leadership experience; experience leading a team of technicians/engineers
  • PLC Programming certification and/or experience; Siemens preferred.
  • Specific experience with Motors, Controls, PLC’s, hydraulics, steel work and/or rigging is helpful.
  • Experience in commercial and/or large electronic equipment a plus
  • Good judgement, initiative and experience to deal with multi-dimensional maintenance and repair work for complex equipment and systems

Competencies

  • Strong aptitude toward control system logic
  • Theoretical and applied knowledge of pneumatic, hydraulic and electrical systems related to mobile equipment preferred
  • Good organization skills
  • Good communication skills
  • Fluent in English both spoken and written
  • Good problem solving skills
  • Strong work ethic, dependability and initiative

Additional Requirements

  • Valid Driver’s License
  • Valid TWIC Card or ability to obtain Valid TWIC Card when hired
  • Candidates must be able to work at elevated heights
  • Ability to work independently

You will be part of

Kalmar is a global company with operations in 35 countries.

At the end of 2023, around 5200 people worked at Kalmar. We offer a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.

Interested to join?

Please submit your resume/CV to be considered!

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com

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