Job Title: ProAV/Hardware Product Support Engineer

Reports to: Quality & Technical Lab Manager

Location: Full-time, Office-based with occasional travel

Role Overview:

As a ProAV/Hardware Product Support Engineer, you will be the top-tier technical expert, troubleshooting and resolving complex issues related to hardware (interactive flat panels, commercial displays, ProAV equipment) and AV control systems. You’ll work closely with Tier 2 support, engineering teams, and other departments to ensure timely solutions and enhance support processes.

Key Responsibilities:

• Provide advanced troubleshooting for escalated hardware/software issues.
• Support a range of ProAV products including IFPs, CDEs, AV control systems.
• Collaborate with engineering teams to resolve product defects.
• Document customer issues and resolutions.
• Conduct product testing and contribute feedback.
• Develop and maintain support documentation.
• Train and mentor Tier 1 & 2 support teams.
• Handle VIP customer cases, ensuring quick resolutions.
• Stay current with industry trends and technologies.

Qualifications:

• BS in Computer Science, Electrical Engineering, or related field.
• 4+ years in technical support or a similar role.
• Extensive experience with AV systems, components, and integration.
• Strong understanding of operating systems (Windows, Mac OS, Android).
• Excellent problem-solving skills, attention to detail, and communication skills.
• Experience with high-tech products (e.g., projectors, interactive boards).
• Spanish/French language skills a plus.
• Willing to travel as needed.

Benefits:

• Medical, Dental, Vision insurance
• 401k with company match
• Paid Time Off
• Company-provided equipment

Work Environment:

• Office-based with occasional travel
• Minimal physical demands, negligible hazards

Be a part of an exciting, innovative team!