Feedback Management: Gather, give, and communicate feedback to stakeholders (PM, Designers, Engineers, Content, Marketing, etc.) related to product issues, user experience, and improvement opportunities.
Competitor Analysis: Perform competitor analysis, audit current product experiences, and provide insights to the Product Managers (PMs).
Operational Support: Assist in operational tasks such as managing product catalogs, subscription configurations, gamification setups, quizzes, virtual gifts, and sticker configurations.
App Release Support: Help with the app release process, including preparing release summary documents and synchronizing details with the PMs.
Campaign Setup: Collaborate with external teams (growth, BD, marketing) to set up subscription packages, campaigns, and liveshopping configurations.
Monitoring and Quality Control: Support daily content monitoring, including VOD uploads, TV programs, and FTA schedules to ensure metadata accuracy and compliance with company standards.
Sports & Content Tracking: Monitor metadata for upcoming sports events and ensure timely updates.
Operational Support: Update and manage content status tags, respond to tagging requests, and provide ad-hoc operational support for smooth daily operations.
Requirements
Currently pursuing or recently completed a degree in Business, Information Systems, Marketing, or a related field.
Strong analytical and organizational skills with attention to detail.
Basic understanding of product operations, user experience, or project management concepts.
Ability to gather insights through competitor analysis and product audits.
Proficient in Microsoft Office (Excel, Word, PowerPoint) or Google Workspace tools.
Strong communication skills to work effectively with cross-functional teams.
Ability to manage multiple tasks and prioritize under tight deadlines.
Proactive, fast learner, and able to adapt to a dynamic work environment.
Interest in subscription-based products, gamification, and content management processes is a plus.
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