Redefining the Future of Payments

At Choice Digital, we’re revolutionizing the payments industry. We’re not just processing transactions, we’re developing innovative solutions that drive customer engagement for our clients. We’re growing rapidly, and we’re looking for a motivated and technically-savvy Product Operations Associate to join our team and support product initiatives. If you’re a problem-solver looking to break into product management and ready to make a meaningful impact on a fast-growing business, we’d love to hear from you.

Who We Are

Founded in 2021 by utility industry experts, Choice Digital has quickly become a leader in streamlining payments and providing cutting-edge solutions to our clients. With over 350 utilities and businesses using our platform, we’re experiencing rapid growth—and you can be part of this exciting journey. We value adaptable, curious people who take ownership, move quickly, and bring creative solutions to the table.

Who You Are

You’re a self-starter who loves digging into problems and figuring things out. You're proactive, curious, and analytical. You have a strong attention to detail—so please include the code word “apple” in your resume file name to show you read this job description carefully. You’re technically savvy and familiar with SaaS products, APIs, and working with data. Maybe you’ve dabbled in code, or maybe you just know how to ask the right questions when things break. Either way, you’re eager to transition into product management, and you thrive in a role that encourages you to work independently.

Why You’ll Love Working at Choice Digital

We offer a supportive and collaborative office environment that values flexibility, personal growth, and clear communication. You’ll be part of a close-knit team where your ideas are heard, your work is valued, and your impact is real.

We also offer company equity—so you’ll grow alongside us and share in our success.

Job Brief 

As a Product Operations Associate, you’ll become a subject matter expert on our products and collaborate closely with Engineering, Client Success, Operations, Sales, and Support.

You’ll play a hands-on role in onboarding clients, troubleshooting issues, analyzing product performance, and maintaining clear, up-to-date documentation. You’ll also contribute to feature QA, define product requirements, and help ensure internal teams are prepared for new releases. 

Key Responsibilities

• Monitor and report on product performance metrics, including redemption activity, customer satisfaction (CSAT), and sender reputation health.
• Build and maintain dashboards in Looker and Google Analytics to track KPIs and surface actionable insights.
• Research and analyze industry trends, customer feedback, and product usage data to inform product decisions.
• Investigate and triage product-related questions and requests from internal teams; troubleshoot issues such as webhook failures, file processing errors, and product bugs.
• Conduct QA testing on engineering stories to ensure features meet acceptance criteria, and create documentation and training materials to support new releases.
• Support technical configuration and setup of new client programs, including custom payment methods and branded website experiences.
• Assist with tracking product performance, defining success metrics, and making data-driven recommendations for product improvements.
• Manage manual product processes while self-service tools are in development.

Requirements

• 1–3 years of experience in a SaaS environment in product, engineering, QA, implementation, customer experience, data, or technical support
• Experience working with data and APIs—whether in a technical, analytical, or business capacity
• Strong analytical skills with the ability to interpret data and identify trends.
• Clear written and verbal communication, with the ability to explain technical details to various audiences
• Proactive mindset and strong desire to grow into a product management role
• Demonstrated ability to figure things out independently and a willingness to wear many hats 

Salary and Benefits

• $70,000 to $80,000 salary
• Annual bonus tied to company success and personal performance
• Equity in the company
• Flexible PTO policy
• Healthcare benefits available