Who are we? Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Nordstar Ventures, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs), with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across emerging markets, we are building the global technology stack for STRs operators and real estate owners to run cutting-edge short-term rental businesses.

Mission

Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.

Values

• Built By Owners: We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests.
• 1+1=3: We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation.
• Always In Service: We prioritize empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience.
  
  

Role Overview

We are seeking an experienced and proactive CRM Analyst with 3–5 years of hands-on experience in managing, configuring optimizing our CRM and broader technology ecosystem. This role bridges technology and operations, focusing on streamlining processes, ensuring data integrity, and enhancing overall operational efficiency. The CRM & Product Operations Analyst will work closely with marketing, sales, and operations teams to drive process improvements and support marketing campaigns through the strategic use of our CRM - Hubspot with the opportunity for the role to grow and manage a wider set of Technology Products. It’s a very exciting opportunity to improve & build our CRM and work your way to manage/optimise a broader set of technology tools.

Key Responsibilities

HubSpot Management & Configuration:

Pipeline & Process Management

• Map and optimize end-to-end processes across tools (CRM, project management, communications platforms) to identify integration opportunities.
• Continuously monitor, refine, and optimize pipelines and associated processes to improve conversion rates and streamline sales cycles.
• Oversee multiple sales and business pipelines in CRM, ensuring smooth operation, accurate tracking, and efficient lead management.
  
  

Technology & Workflow Automation

• Evaluate and recommend new tools/technologies to enhance operational efficiency.
• Design, build, and manage cross-tool workflows to automate repetitive tasks and improve response times.
• Monitor tool adoption metrics and optimize based on usage patterns.
• Lead process improvement initiatives leveraging available technology stack.
  
  

Data Integrity & System Integration

• Maintain data accuracy and consistency across the entire technology stack.
• Create and enforce data hygiene best practices across all operational tools.
• Oversee integrations between CRM and other systems (marketing platforms, ERP, analytics tools).
• Collaborate with IT on tool configurations, security requirements, and access management.
  
  

Reporting & Analytics

• Develop dashboards that provide insights into pipeline health, team performance, and tool usage metrics.
• Generate actionable insights from cross-platform data to support decision-making.
• Assess the ROI of existing tools and recommend consolidation where appropriate.
  
  

Marketing Support & Process Optimization

• Design and implement integrated marketing campaigns across multiple platforms.
• Track campaign performance across tools, providing recommendations for optimization.
• Create documentation and SOPs for tool usage and integrated processes.
• Develop customer journey maps to identify automation opportunities.
  
  

Training & Support & Collaboration

• Provide training on CRM and integrated tools to ensure effective cross-platform usage.
• Serve as the primary point of contact for technology stack optimization and improvements.
• Foster collaboration between teams to maximize tool adoption and efficiency.
  
  

Qualifications

• Bachelor's degree
• 3–5 years of experience with CRM systems and operational technology stack
• Experience with Hubspot is experience managing complex sales pipelines and cross-tool workflows
• Understanding of API integrations and middleware solutions
• Knowledge of data management principles across multiple platforms
• Experience with process optimization and operations improvement
• Familiarity with data visualization tools and business intelligence platforms
• Strong analytical skills with the ability to interpret cross-platform data
• Excellent communication skills and team-oriented approach to problem-solving
  
  

What We Offer

• 20 business day remote work from anywhere in the world.
• Opportunity for professional growth and career development.
• A dynamic and collaborative team environment.
• Health and wellness benefits.
• Flexible work arrangements (depending on company policies).