Job Title: Product Manager/ Senior Product Manager – Collections
Experience: 8-15yrs
Job Type: Full-time
Work Mode: Work from Office
Work Location: Navi Mumbai
Join one of the India's Top 100 Best Companies to Work for, Novac Technology Solutions Private Limited, a Shriram Group Company.
As a digital transformation and cloud solutions company with strong expertise in Financial Services, Insurance Services, Retail Solutions and Learning solutions, we innovate and create a niche for organizations in an ever-evolving digital landscape
Job Summary:
We are seeking an experienced and strategic-minded Product Manager / Senior Product Manager - Collections to lead the development and enhancement of our collections products. This role requires a deep understanding of collections processes, debt recovery strategies, digital lending, and financial technology solutions. The ideal candidate will work closely with cross-functional teams, including engineering, design, data analytics, and operations, to drive innovation and efficiency in collections strategies.
Key Responsibilities:
• Develop and own the product roadmap for collections, ensuring alignment with business goals and customer needs.
• Design and enhance digital-first collections strategies, leveraging AI, machine learning, and automation tools.
• Collaborate with stakeholders to define product requirements and work closely with engineering teams to deliver solutions.
• Optimize workflows for collections, reducing delinquency rates and improving recovery efficiency.
• Identify and implement innovative technologies for customer engagement and repayment solutions.
• Work with compliance and legal teams to ensure adherence to regulatory requirements in collections.
• Monitor product performance, analyse data, and implement enhancements based on insights and market trends.
• Partner with third-party vendors, payment service providers, and credit bureaus to integrate effective solutions.
• Develop customer-centric solutions that enhance repayment experiences while maintaining compliance.
Key Skills & Qualifications:
• Bachelor's/Master’s degree in Business, Finance, Technology, or a related field.
• Minimum 5 years of experience in product management and development within BFSI, fintech, or digital lending sectors.
• Strong understanding of collections lifecycle, debt management, and regulatory frameworks.
• Experience with AI-driven collections, digital payment solutions, and customer engagement tools.
• Ability to collaborate across teams and drive execution in an agile environment.
• Strong problem-solving skills, analytical mind-set, and customer-first approach.
• Excellent communication, stakeholder management, and leadership abilities.