Job Description

Join our dynamic team and shape the future of product innovation, delivering high-quality products that exceed customer expectations. As part of the Authentication team, you'll partner with various departments to create a seamless customer experience across digital, call centers, and branches. We focus on establishing secure authentication methods and simplifying customer interactions, using a data-informed approach to identify opportunities and create effective solutions. Be a critical component of the customer service journey and make a meaningful impact.

As a Product Manager in Secure Platform , you will lead efforts to establish our target state, omni-channel authentication platform. You will be responsible for establishing the foundational platform, and migrating legacy functionality, across the Digital, Call Center and Branch channels. Your goal will be to establish functionality, in a way that ensures it can be leveraged across an array of customer experience use cases, in support of our customer facing area products.

Job Responsibilities

• Partner with Area Product Owners and Identity Management/Authentication product team for ongoing refinement of product backlog, execution of the product roadmap and product modernization agenda
• Manage delivery on existing product features, write epics, user stories, acceptance criteria and participate in all agile events of the product group. Lead the research, definition, and development of new features to advance the product roadmap.
• Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
• Act as subject matter expert with respect to Customer Identity and Access Management processes and supporting applications/capabilities
• Support Product Owner and Area Product Owners with developing business cases and/or measuring/improving operational results
• Partner with agile lead to adopt and continually improve agile practices
  
  

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience building platform systems and operations for large scale enterprises
• Strong experience in cross location agile product development techniques and practices
  
  

Preferred Qualifications, Capabilities, And Skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proficient in Tools: MS Office Suite, JIRA
  
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.