Position Type: Full-time

Location: Philippines (Remote)

Schedule: Mon-Fri, PH Time - 6/7am-3/4pm (Depending on US Daylight savings time)

About The Company

Our client is a US-based eCommerce company specializing in wheel accessories. We take pride in delivering quality products, fast and reliable shipping, and exceptional customer service. Every detail in our product development and launch process is carefully planned, documented, and executed with consistency and discipline.

We’ve built strong internal systems and processes to support long-term scalability and efficiency. Now, we’re looking for a Program Manager who thrives in structure, embraces modern tools (including AI), and wants to take ownership of a well-established launch pipeline.

About The Role

As the Product Launch Team Program Manager, you will take full ownership of the 2.0 Product Launch process. This role is technical and operational, not creative or marketing-driven. Your primary responsibility is to manage the execution systems, processes, and tools that ensure every new product is launched on time, with complete documentation, and in full alignment with sales channel policies.

You’ll oversee all SCRUM rituals, backlog management, and team workflows in ClickUp, maintain our launch templates in Google Sheets, and serve as the SCRUM Master for the 2.0 team. You’ll lead one direct report—the Listing and Launch Specialist—and collaborate closely with cross-functional partners from Operations, Product, Channels, and Marketing.

The ideal candidate is analytical, highly organized, and fluent in Agile project management. You should be proactive in solving problems, love documentation, and embrace AI tools to work smarter and faster.

Responsibilities

• Own and lead the end-to-end 2.0 Product Launch process, ensuring all new products are launched before inventory arrives.
• Serve as the SCRUM Master for the 2.0 team, running all SCRUM rituals including daily standups, sprint planning, retrospectives, and backlog grooming.
• Monitor and manage the ClickUp 2.0 Launch Space, ensuring sprints, tasks, and workflows are clearly organized and regularly updated.
• Administer and continuously improve the 2.0 Google Sheets Launch Template, including formulas, logic, structure, and associated scripts.
• Maintain and oversee all SOPs, FAQs, and documentation related to the 2.0 process, ensuring they are clearly written, well-structured, and up to date in the dp Wiki following internal best practices and structure.
• Use AI tools like ChatGPT, Perplexity, or Gemini to enhance productivity, generate documentation drafts, and optimize recurring workflows.
• Train, support, and manage the Listing and Launch Specialist to ensure full ownership of content execution (2.2).
• Coordinate with the Head of Product and Channel Management Specialist to ensure product onboarding (2.1) and post-launch QA (2.3) are aligned and completed effectively.
• Design and manage structured testing of new written and visual content using marketplace tools (e.g., Amazon Manage Your Experiments), and apply learnings to future and existing listings to improve conversion and click-through rates.
  
  

Competencies And Qualifications

Must-Have

• Strong understanding of Agile/SCRUM methodology, including the ability to lead SCRUM rituals and manage sprints.
• Expert-level proficiency in Google Sheets, including formula logic, scripting, data validation, and template structure.
• Experience managing ClickUp or similar project management tools at the admin level.
• Ability to build and improve systems from scratch, with a strong habit of process documentation.
• High attention to detail, organizational discipline, and ability to manage complex timelines across teams.
• Familiarity with AI tools (e.g., ChatGPT, Perplexity, Gemini) and ability to use them to improve efficiency, documentation quality, and problem-solving speed.
• Strong communication and collaboration skills, with the ability to lead a remote team across departments.
• Experience making data-driven decisions and improving workflows through iteration and analysis.
• Experience planning or coordinating structured content testing using marketplace tools like Amazon’s Manage Your Experiments, or a demonstrated ability to learn and apply similar methodologies for content performance optimization.
  
  

Nice-to-Have

• SCRUM Master certification
• Experience working in a structured eCommerce environment
• Exposure to sales channel policies (e.g., Amazon, Walmart) related to product listings and compliance
  
  

What We Offer

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Paid Service Incentive Lead (SIL)
• Paid Philippines Holidays
• Free Learning and Development Programs
  
  

Application Process

We understand that job searching can be stressful, and we aim to make the process as transparent and respectful as possible. You’ll be kept informed at each stage and given clear feedback to help you feel supported.

The Interview Process Includes

• Recruiter Interview
• Several Client Interviews
• Skills Assessment (hands-on project involving a product launch scenario using ClickUp, Google Sheets, and documentation)
• Final Review and Offer Discussion