Job Title: Product Implementation Project Manager

Job Location: Waltham MA 02451 (Remote)

Onsite Requirements:

• Implementation Project Manager 3 + years' experience
• Client facing experience
• Banking/financial services / any AML or Cash Transaction a plus

Job Description:

Project Meetings:

• Schedule and lead regular meetings with internal project team and clients to discuss project progress, address concerns, and ensure alignment with project goals and on time delivery.

Progress Reporting:

• Prepare and deliver detailed progress reports to clients, highlighting key milestones, achievements, and any potential risks.

Financial Management:

• Manage and create projects in Changepoint for consultant time tracking, track budget expenditures, and report on the budget internally and to clients.
• Manage the monthly invoice process and ensure timely billing.

Weekly Burn Reporting:

• Run burn reports and provide weekly updates on project burn rates and financial status to clients and internal stakeholders.

Service Delivery:

• Ensure the delivery of superior services and maintain high standards of communication with clients. Including exceptional response times.

Project Triage Management and Issue tracking:

• Create, update, and manage list of open tickets during the project.
• Deliver updated list and conduct regular triage calls with customers to prioritize and address issues.

Project Planning:

• Develop and manage comprehensive project plans, outlining tasks, timelines, and resource allocation.
• Managing for on time and on budget delivery.

Expectation Management:

• Manage customer expectations throughout the project lifecycle, ensuring satisfaction and addressing any concerns promptly.

Escalation/ Communication Management:

• Effectively communicate status, accomplishments, and issues appropriately both internally and externally.
• Ensure to escalate issues according to established governance protocols to ensure timely resolution and maintain project momentum.

General PM Tasks:

• Perform other usual project management tasks, including risk management, resource planning, and stakeholder communication.

Education:

Bachelor's degree in Business, Project Management, Information Technology, or a related field

Required Business Qualifications:

• 3+ years' experience as a Project Manager, preferably in a client-facing role.
• Strong understanding of project management methodologies and tools.
• Excellent communication and interpersonal skills.
• Excellent organization, documentation, and procedural skills.
• Ability to manage multiple projects and tasks simultaneously.
• Proficiency MS Office, particularly MS Project, Excel and Outlook
• Strong problem-solving skills and attention to detail.
• Ability to work effectively under pressure and meet tight deadlines

Preferred qualifications:

• Experience in the software development or financial services industry.
• Familiarity with Agile and Waterfall methodologies.
• Experience working with banking systems a plus, but not required
• Experience in AML or Cash transaction reporting a plus, but not required
  
  

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.**