Position: Product and Sales Operations Analyst

Location: Remote (India)

Experience: 4+ Years of Experience

About Company:

The client is a leading innovator in the smart hospitality industry, a company dedicated to transforming the way hotels, short-term rentals, and multi-family properties manage their digital infrastructure. Based in Plano, Texas, this organization leverages an AI-powered, cloud-native platform to streamline operations, enhance guest experiences, and optimize property management through cutting-edge IoT solutions.

Position Overview

The Product and Sales Operations Analyst is a versatile role bridging sales, product, and operations. This individual will manage reporting, analytics, and data processes to support daily decisions across these teams, covering areas like pipeline health, product lifecycle, support metrics, and renewals.

The role also involves hands-on business operations tasks, such as setting up customer contracts, initiating billing, and tracking renewals. It’s perfect for someone who excels in structured environments, loves working with spreadsheets, and wants to play a key role in the strategy of a dynamic SaaS company.

Key Responsibilities:

Sales Operation Analytics

• Maintain reports and dashboards to track:
• Sales pipeline and conversion funnel
• Lead-to-opportunity and opportunity-to-close rates
• Sales cycle length and stage duration
• Average deal size and discount trends
• Sales rep performance and quota attainment
• Win/loss outcomes and competitor insights
• Customer acquisition cost (CAC) and LTV/CAC ratio
• Churn rate and expansion revenue
• Customer satisfaction (CSAT, NPS, qualitative feedback)
• Analyze performance and activity metrics to inform forecasting and coaching

Product Analytics and Reporting

• Track metrics across the product development lifecycle:
• Feature delivery velocity and schedule adherence
• Cost of development and team productivity
• Support ticket volume, resolution time, and escalations
• Feature adoption and customer satisfaction post-release
• Create reports to help guide roadmap prioritization and quality improvements

Operational Support

• Support customer contract preparation and ensure data consistency across systems
• Coordinate billing setup and work with finance on subscription operations
• Generate periodic renewal reports and surface at-risk customers

Required Skills:

• Advanced Excel/Sheets skills (pivot tables, lookups, charts, formulas)
• Familiarity with CRM and sales tools (e.g., Salesforce, HubSpot, Zoho)
• Experience with product and ticketing tools (e.g., JIRA, Confluence, Freshdesk, Zendesk)
• Comfort with analytics platforms (e.g., Google Data Studio, Tableau, Power BI)
• Strong attention to detail and excellent written/verbal communication
• Ability to work independently and across functions with minimal oversight

Preferred Experience with:

• 4+ years of relevant experience
• Prior experience in SaaS, IoT, or B2B software environments
• Exposure to subscription billing platforms (e.g., Chargebee, Stripe)
• Understanding of sales operations, customer success metrics, or product management
• frameworks

Why Join Us?

• Early-stage leadership: Build and shape the core technology of a high-growth AI startup.
• High impact: Drive the development of an AI-driven product from inception to scale.
• Growth: Opportunity to lead and scale the engineering team as we grow.

What We Offer:

• Competitive base salary
• Comprehensive health insurance
• High-impact role with direct influence on company success