Description

Office location will be at Tampines.

• Job Purpose
  
  

Handle daily processing of customers’ requests for Velocity Onboarding and Maintenance on a timely and accurate basis.

• Core Functions & Responsibilities
  
  

Verify completeness of application / request forms from customers to ensure that:

• all mandatory fields are filled in
• details and requirements of requests are clearly stated
• amendments on the forms are properly countersigned
• required supporting documents are complete and provided
  
  

Process requests for Velocity onboarding & maintenance for all verified requests within SLA timeline

Liaise with Business Units on clarifications needed

Attend to queries from Business Units on processing status

Escalate issues/anomalies detected immediately to direct Supervisor / Team Lead / Head of Section

• Key Productivity Indicators (KPIs)
  
  

SLA – 100% of requests are processed within agreed SLA

Error Rate – Zero error due to human oversight /error

Job Qualifications

Job Requirements

• Proficient in English, able to communicate with stakeholders clearly
• Quick typing skills and familiar with MS Word, MS Excel
• Fast worker, meticulous, attention to details
• Ability to work under stress
• Flexibility to working overtime if required
  
  

Primary Location

Singapore

Job

Account Services

Organization

Account Services

Schedule

Contractual

Full-time

Job Posting

07-Mar-2025, 3:27:45 AM