Developing product/process training materials, such as digital presentations, Training manuals, and instructional videos.

Scheduling and conducting training sessions on various sales/call center topics/ pitches to new employees.

Training employees on new or updated procedures to improve their performance.

Observing the daily operations of sales associates and identifying any of improvement.

Conducting refresher trainings.

Liaising with team leaders and managers to conduct on-the-job Training.

Measuring the effectiveness of training sessions and preparing individual or team progress reports.

Ensuring employees keep up their productivity and maintain high levels of customer satisfaction during the OJT.

Being part of calibrations, call listening sessions etc.

Work directly with agents/leads to improve overall performance by taking various initiatives like TNI s, call listening sessions, BQM, regular/structured feedbacks, daily briefings, PKT s etc.