* Job title Process Quality Technician * Function Quality * Sub function Quality Assurance * Category Specialist Technician, Quality Assurance (S3) * Location Palm Beach Gardens / United States of America * Date posted May 06 2025 * Requisition number R-010893 * Work pattern Fully Onsite This job posting is anticipated to close on May 14 2025. We may however extend this time period, in which case the posting will remain available on www.careers.jnj.com to accept additional applications. Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Quality Job Sub Function: Quality Assurance Job Category: Business Enablement/Support All Job Posting Locations: Palm Beach Gardens, Florida, United States of America Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for a Process Quality Technician to be in Palm Beach Gardens, FL. Purpose:Under the guidance of the Manufacturing Engineering Leader, Quality Operations Leader or Operations Leader, the Process Quality Technician provides technical support to identify the causes for non-conformances and process failures and to implement corrections thus assuring process performance and compliance against QSR, GMP, and ISO requirements for the manufacturing process. Responsible for verifying that quality systems are properly utilized in manufacturing resulting in superior products. Also addresses instances where quality standards aren't met. You will be responsible for: Under general direction and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position: 1. Performs process improvement efforts. 2. Verifies that production associates perform assembly according to production line and quality system procedures. 3. Reports on findings. 4. Confirms that finished goods inspection is performed with appropriate sampling plans and procedures. 5. Conducts complaint investigations as needed to support the complaint handling process. Supports significant or chronic product investigations such as recalls. 6. Documents investigation results in computer system. 7. Recommends modifications to established processes based on findings during inspections or to accommodate changing requirements. ESSENTIAL FUNCTIONS 1. Performs non-conformance investigations including NCR origination, bounding, product control, product disposition, failure investigation, correction, and documentation within the non-conformance system. 2. Leads small kaizens with cross functional teams to assure causes of nonconformance are identified and understood and that sound corrective/preventive actions are implemented. 3. Utilizes failure analysis tools (i.e. 5M analysis) to conduct robust investigations. Analyzes data and recommends actions for process, equipment, and system improvement. 4. Provides recommendations for the enhancement of processes and systems. Utilizes document change control system to update procedures and write protocols. 5. Performs complaint investigations 6. Implements corrections and process improvements. 7. Provides training and education to the manufacturing team(s) as needed 8. Supports internal and external audits and inspections. OTHER RESPONSIBILITIES 1. Support LEAN and Six Sigma Initiatives. 2. Maintains strong partnership with manufacturing, engineering, QA, and maintenance teams. 3. Follow current compliance regulations and standards 4. Responsible for communicating business related issues or opportunities to next management level 5. Performs other duties assigned as needed Qualifications / Requirements: 1. High school education or G.E.D. required. 2. Experience in the QSR/ISO regulated medical device operation preferred. REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS 1. Strong computer skills and use of software application(s). Experience with Word and Excel required. Experience with Minitab preferred. 2. Basic statistical and analytical problem-solving skills required; experience with problem solving tools such as DMAIC, Fishbone Analysis, 5 Whys is preferred. 3. Proficient in the preparation of technical reports and presentations. 4. Strong communication and interpersonal skills. 5. Requires good networking and influencing skills. 6. Entails significant interaction with technical peers and manufacturing associates. 7. Self-motivated and capable of completing job duties with limited supervision. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource