Join a fast-moving, hybrid work environment where innovation and collaboration fuel meaningful business outcomes. Play a key role in optimizing consumer operations and driving performance improvements across complex systems.

Primary Services is actively recruiting for a Process Improvement & Operations Specialist to support a high-impact client in the energy sector. In this role, you will work across cross-functional teams to manage projects, streamline operations, and enhance business capabilities. This opportunity is ideal for professionals who are analytical, results-driven, and comfortable navigating both technical tools and strategic discussions.

Responsibilities

• Serve as a subject matter expert for Non-Commodity Operations and VPP/Demand Response processes.
• Deliver status updates and performance reports to stakeholders.
• Monitor key operational metrics and recommend actions to maintain service levels.
• Diagnose process issues, identify root causes, and implement improvements.
• Evaluate and document current operational workflows and system controls.
• Develop business requirements and approach documentation for new capabilities and enhancements.
• Lead and execute User Acceptance Testing for new tools and processes.
• Facilitate team discussions to define timelines and priorities for campaigns and new product rollouts.
• Design and manage process and database solutions to support operational growth.
• Collaborate closely with Product Owners to deliver enhancements and production fixes.

Qualifications

• 2–5 years of professional experience required.
• 1–2 years of experience in operations, IT, project management, or consulting preferred.
• Bachelor's degree from an accredited institution preferred.
• Proficiency in Microsoft Office Suite, including Excel, Visio, PowerPoint, Power BI, and MS Project.
• Experience with Oracle, SQL Server, or SaaS tools for data analysis and scripting.
• Strong analytical skills and the ability to interpret and leverage operational data.
• Familiarity with user testing, campaign support, and cross-functional coordination.
• Working knowledge of process improvement methodologies and documentation standards.

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