Join our Team Our Exciting Opportunity: We are looking for a new Problem Manager to be responsible to perform the post incident review, to identify the root cause and the corrective actions that will prevent recurrences and ensure continuous improvement of our managed services. You will: Aim to find and eliminate the root cause of known incidents. Activities required to diagnose the root-cause of incidents-and to determine the resolution to related problems to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented Identify any gaps in the Incident Management process adherence, from detection to incident handling and recovery, and recommend improvement actions that will help minimize the overall incident lead time. Deliver and present the incident review / RCA analysis to the internal stakeholders and to the end customer. Follow up on the recommended action points and coordinate with the internal and external stakeholders until completion. Analyse recurrent issues and provide improvement recommendations. Secure fulfilment of the Problem Management KPIs. Maintain a CSI approach towards Problem Management process. To be successful in the role you must have: Education: Degree in Telecommunication Engineering/ Computer Science/Electronics or equivalent Knowledge over the Managed Services Incident/Problem Management processes- minimum 3 years Good understanding telecommunication networks and network elements; Strong analytical skills Customer management skills, ability to interact with different levels of management Fluency in English; French is a plus. Strong verbal and written communication skills are essential for effectively sharing knowledge and collaborating with team members. Ability to work well under pressure Solution-oriented attitude and strong interpersonal skill. Key Responsibilities: KPI Analysis: Monitor, analyse, and interpret KPIs to identify trends, patterns, and potential issues. Problem Identification: Proactively identify problems that could impact KPI performance, utilizing data analysis and feedback from various departments. Solution Development: Develop and suggest suitable measures to improve KPI performance and operational efficiency. Implementation Support: Work closely with relevant teams to implement recommended measures and track their effectiveness. Reporting: Prepare detailed reports on KPI performance, problem areas, and the impact of implemented solutions. Continuous Improvement: Continuously seek opportunities to enhance processes and systems to prevent recurring issues and improve overall efficiency. Stakeholder Collaboration: Collaborate with stakeholders across different departments including MSCLT and end customer to ensure a comprehensive understanding of issues and effective implementation of solutions. Root Cause Analysis: Conduct thorough root cause analyses of identified problems to prevent future occurrences. Performance Reviews: Regularly review and assess the effectiveness of current processes and suggest improvements. Documentation: Maintain accurate and up-to-date documentation of all problem management activities, including analyses, solutions, and outcomes. Training and Guidance: Provide training and guidance to teams on best practices for problem management and KPI improvement. Perks: We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres. Here are some of our benefits: 25 + vacation days and additional 2 days off per year for personal time; Flexy time and hybrid ways of working, with additional support for home office from the company; Medical subscription for you and your close family; Life and accidents insurance coverage; Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others); Short and long term variable pay plans available company wide; Other programs: rewards and recognition program to appreciate and be inspired by others; refer a friend and choose to work with those close to you; internal communities of CSR Volunteers and sports teams; Learning platforms and programs to develop your skills, as well as curated external content from various libraries. LI_POST Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: Romania (RO) || [[location_obj]] Job details: Problem Manager