Company Overview

Viraaj HR Solutions is a leading human resource consultancy in India, dedicated to providing innovative staffing solutions that enhance organizational efficiency. Our mission is to connect exceptional talent with exceptional opportunities across various industries, ensuring a perfect fit that benefits both employers and employees. We value integrity, collaborative teamwork, and a customer-centric approach in all our operations. We take pride in fostering a diverse work environment where every individual is encouraged to reach their full potential.

Role Responsibilities

• Manage and oversee the entire problem management process.
• Identify and analyze the root causes of incidents to prevent future occurrences.
• Collaborate with cross-functional teams to resolve complex issues.
• Create and maintain problem records in a structured manner.
• Facilitate problem-solving meetings and workshops.
• Monitor problem management trends and performance metrics.
• Communicate effectively with stakeholders regarding problem resolution progress.
• Provide regular status updates to management and relevant stakeholders.
• Develop and implement problem management best practices.
• Conduct training sessions for team members on problem management protocols.
• Create reports and documentation on problem management activities.
• Act as a liaison between technical teams and business units.
• Proactively identify areas for improvement in processes and workflows.
• Ensure compliance with ITIL best practices in problem management.
• Assist in the development of disaster recovery and business continuity plans.
  
  

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• 3+ years of experience in problem management or IT service management.
• Strong understanding of ITIL framework and practices.
• Proven experience in leading problem resolution processes.
• Exceptional analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to work effectively both independently and as part of a team.
• Experience with data analysis and reporting tools.
• Strong organizational and time management skills.
• Knowledge of risk management and change management principles.
• Familiarity with incident management systems and ticketing tools.
• Detail-oriented with a focus on accuracy.
• Ability to handle multiple priorities and meet deadlines.
• Proficient in Microsoft Office Suite and relevant software.
• IT certifications (such as ITIL, Six Sigma) are a plus.
• Ability to adapt to a fast-paced, changing environment.
  
  

Skills: reporting tools,microsoft office suite,root cause analysis,data analysis,itil framework,team collaboration,incident management systems,analytical skills,problem solving,problem management,risk management,stakeholder engagement,change management,it,incident management,time management,communication skills,organizational skills