This role is available across our London, Bristol and Manchester offices

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

1. joining up public sector services
2. harnessing the power of AI for the public good
3. strengthening and extending our digital and data public infrastructure
4. elevating leadership and investing in talent
5. funding for outcomes and procuring for growth and innovation
6. committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need

The CDDO Domains Team protects public sector domain name spaces such as “.gov.uk”, and ensures that they remain stable, trusted, well managed and resistant to compromise. The team also helps protect the infrastructure tools and services associated with these domains.

Job description

As a Problem Manager in the Domains team you will report to the Outreach Service Owner, and be responsible for:

• identifying problems with the configuration of domains across .gov.uk and other namespaces. You will use in-house and commonly available tools to triage and diagnose potential problems
• helping stakeholders fix these problems by providing relevant guidance effectively to all levels of seniority and technical competence
• helping to define guidance for fixing a wide range of domain vulnerabilities
• excellent working relationships with a large number of stakeholders across the entire UK Public Sector
• working with the Service Owner to identify and implement service improvements and efficiencies to improve our capability and automation.

Person specification

This role aligns to the following in the Government Digital and Data Profession Capability Framework - Problem Manager.

In particular, you will have the following skills:

• problem management
• ownership and initiative
• business analysis (IT operations)
• stakeholder relationship management (IT operations)
• incident management
• user focus

You will also have awareness of the following:

• how domains are used to support internet services and their security
• the risks originating from poorly managed internet domain names
• engaging successfully with senior technical and business stakeholders at scale across the UK Public Sector to influence action

This role will require Security Clearance

DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.