Job Summary:

The Private Client Manager is responsible for building lasting relationships with high-net-worth clients, acting as a trusted advisor, and ensuring exceptional service. This role involves managing client portfolios, addressing daily client needs, maximizing sales opportunities, and enhancing client satisfaction, loyalty, and engagement.

Key Responsibilities:

Client Management |

Focused on nurturing relationships with high-potential clients, including Very Important Clients (VICs) and High Net Worth Individuals (HNWIs), this area prioritizes sales growth and personalized client interaction.

• Client Recruitment:
• Seek and establish close, personalized relationships with a wide network of high-potential clients to drive brand loyalty and encourage repeat purchases.
• Relationship Building:
• Manage and develop relationships with existing clients, including VICs and HNWIs, by understanding their unique needs and preferences to offer tailored experiences and solutions.
• Sales Optimization:
• Identify and leverage upselling and cross-selling opportunities to maximize sales and enhance client satisfaction through personalized product recommendations.
• Daily Client Interaction:
• Engage with clients daily to address their inquiries, facilitate reservations, and provide concierge services, ensuring a high level of attention to client needs.
• Sales Facilitation & Revenue Growth:
• Work with internal teams to set and achieve sales goals through the direct-to-consumer channel, ensuring strategic alignment across functions.
• Client Data & Insights:
• Maintain accurate client records and analyze purchasing trends among HNWIs to guide future business development efforts.
• Product Allocation & Launches:
• Manage product allocations, ensuring timely and appropriate product availability for key clients, particularly around new product launches.

Client Experiences | Activations:

This area is focused on enhancing the overall client journey, creating memorable experiences, and driving engagement through personalized events, loyalty programs, and strategic partnerships.

• Client Engagement at Destinations:
• Drive clients to visit Clase Azul’s destinations in New York City and Mexico. When possible, be present to personally host and engage clients in these spaces.
• Loyalty Programs & Client Retention:
• Implement loyalty programs and initiatives that promote client retention, enhance satisfaction, and build long-term client relationships.
• Luxury Consumer Experiences:
• Collaborate with team members to develop unique luxury experiences that resonate with high-end clients, improve brand engagement, and recruit new clients to our community.
• Personalized Client Events:
• Organize and execute exclusive, client-facing events that cater to individual preferences, creating meaningful and impactful experiences.
• Cultural Integration & Client Connection:
• Identify and engage with important cultural moments, ensuring clients feel more connected to Clase Azul through shared experiences.
• Resource Allocation & Budget Management:
• Manage marketing and activation budgets, ensuring resources are effectively allocated to maximize impact on client activations.

Key Skills & Qualifications:

• 2-3 years of experience managing HNWIs and VICs in the luxury industry, with a proven track record of building strong client relationships and driving sales. Experience in luxury goods such as high-end spirits, jewelry, or watches is highly desirable
• Deep understanding of marketing strategies aimed at HNWIs & luxury consumers.
• Understanding of how to create targeted, meaningful touchpoints that resonate with our clients
• Extensive commercial expertise combined with sharp analytical skills. Ability to translate client preferences into actionable sales strategies.
• Excellent communication, negotiation, and relationship-building skills.
• Knowledgeable and confident in servicing high-profile clients.
• Experience in luxury goods, particularly high-end spirits, jewelry, or watches.
• Fluency in English; multilingual candidates are encouraged to apply.