Responsibilities

• Manage incidents and request tickets globally for print-related cases.
• Support service requests for print movements, updates, or remediations (e.g., as part of Real Estate projects).
• Oversee physical printer maintenance activities.
• Manage vendor payments for services under the print environment.
• Support audit and risk reviews, outsourcing management, and service engagement reviews.
• Handle asset management for printer inventory and lifecycle upkeep.
• Partner with stakeholders to develop dashboards for print usage metrics.
• Conduct service management reviews across platforms to track usage and enable print reduction strategies.
• Oversee external outsourced printing activities (e.g., vendors like Paragon).
  
  

Skills: operations,it,management,incident management,dashboard development,asset management,print,vendor management,audit and risk management,reviews,service request management,service management,outsourcing,metrics,maintenance,dashboards