Essential Responsibilities, Accountabilities & Results

• Consult with On-Site Personnel and/or Client during the artwork development and pre-press
execution
• Attend any pre-production meetings (or other meetings), when feasible, per On-Site
Personnel’s/Sales request or request of the Client
• Respond in a timely manner to Clients
• Establish a good and professional working relationship with our Client(s) and design firm(s),
engravers and printers
• Communicate artwork issues with the client as well as internal and external stakeholders
• Respond timely to requests of Client/On-Site Personnel /Sales and others
• Document all critical and pertinent information that may impact quality
• Participate in process improvement efforts and various production meetings to foster a positive
creative impact on the business
• Verify technical supplied data is correct to supplied art
• Manage project timelines
• Communicate received and shipped art to On-Site Personnel/Sales and perform user functionality in
a Client’s database used for tracking artwork projects
• Understand the Client’s process (deliverables, rework)
• Communicate issues to Management
• Order entry (ensure orders are complete and concise when delivered to production)

Educational & Experience Minimum Requirements 

This position requires the following knowledge and skills:
• High School Diploma or GED equivalent. Some College/Associate’s Degree preferred
• 2-5 years’ experience preferred
• Previous experience as a CSR in the print industry preferred
• Experience in the design, print or production art industry
• Full comprehension in reading work instructions and business memos
• Proofreading skills required
• Ability to work independently after initial training