Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: Principal, Sales Operation Program Management

The team is looking for an experienced Program Manager who is customer obsessed, motivated, has a bias for action and can think systemically to bring to life new areas of business for the team. This role will work closely with our Business Development team building operational plans to launch and scale new initiative programs. This individual will be responsible for leading a cross-functional team of various stakeholders including; software solution teams, back-end engineers, vendor managers, in-stock managers, FC managers, and various business leaders. This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities and strong business acumen. Additionally, this candidate will be self-starter, comfortable operating in ambiguous environments, and will own working with multiple operational processes across a wide range of stakeholder teams. The candidate will have a successful track record of collaborative relationship building, program and project management, experiencing leading projects and teams, and reporting and analysis capabilities.

What will you do?

• Creates scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible
• Drive improvement in operational performance and lead projects in a wide range of topics and initiatives to further expand our business and enhance both our customer’s and partner teams experience.
• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders.
• Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.
• Ensures that multiple projects within program roadmap meet specified timelines to deliver results.
• Provides expertise in problem solving, specifically when it comes to operationalizing business plans or to encourage the implementation of process guidelines and guardrails.
• Determines and monitors project / program schedules, progress and risks to ensure results are delivered on time. Maintains, adjusts and updates project plans as needed and works with appropriate business partners to develop and collect performance metrics.
• Represents business unit, department or functional area on cross-functional project teams. Provides functional expertise to assess potential financial and operational impact and provides a framework for problem solvng.
• Engage with other teams across the company to influence projects, build relationships, encourage decision making and help identify or optimize existing processes.

Essential Qualifications

• Minimum 8 years of experience in management consulting, business operation, program management, e-commerce strategy & operat
• ionsSQL or another data-building experi
• enceGeneral problem solver with strong strategic thinking and analytical skills who can deep dive into different problem dom
• ainsBusiness experience project/ program management, operations, or customer service preferably with eCommerce experience
• Highly organized and problem solver - Ability to organize and plan across multiple stakeholders
• Experience in designing and executing operational project plans by providing direction, delegating and removing obstacles to get work done
• Ability to identify improvements, define problems, make critical decisions and work with stakeholders throughout the company to get ideas implemented
• Ability to adapt to fast-changing environmentAbility to work independently and as a team
• International experience leading cross-functional projects

Recruitment Process

• Application Review - Technical Interview - Onsite (or Virtual Onsite) Interview –
• OfferThe exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.