Experience Required: 10–14 Years

Location: PAN India-remote (WFH)

Certifications:

• ServiceNow HRSD Implementation (Mandatory)
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• GRC: IRM Implementation (Preferred)

Overview:

We are looking for a Principal Lead Developer to take ownership of high-impact ServiceNow solution design and implementation across key domains including HR Service Delivery (HRSD), IT Service Management (ITSM), Governance Risk & Compliance (GRC – optional), and Security Operations (SecOps – optional). The ideal candidate will have deep hands-on expertise in HRSD and bring strong integration, technical leadership, and architectural design skills to the team.

Key Responsibilities:

• Own and drive end-to-end design, development, and deployment of ServiceNow solutions.
• Lead HRSD implementations, with a minimum of 4+ years of experience delivering HRSD solutions including Case Management, Lifecycle Events (onboarding/offboarding), Employee Center Pro, and Content Management.
• Leverage strong HRSD OOTB capabilities and customize as needed to align with business processes.
• Build and manage integrations using MID server, including (preferably) Workday Spoke or other HR system integrations.
• Deliver ITSM modules including Incident, Problem, Change, Request, Configuration Management, and Service Portal customization.
• Design and build custom widgets using HTML, CSS, Bootstrap, and AngularJS.
• Contribute to GRC module implementation and enhancement (preferred but optional).
• Translate business requirements into scalable technical solutions in collaboration with Business Analysts.
• Strengthen platform security posture and ensure compliance with best practices.
• Provide architectural guidance and mentoring across teams, especially in Service Portal setup and workspace knowledge.
• Maintain awareness of new features within the ServiceNow ecosystem with a focus on HRSD and GRC.
• Lead SOAP and REST API integrations for ServiceNow with external enterprise systems.
• Participate in Agile ceremonies and utilize Agile practices for delivery.
• Ensure code quality, documentation, and compliance with internal standards through regular reviews.
• Identify system improvement opportunities and proactively resolve technical challenges.

Preferred Background & Skills:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 10+ years of overall experience in software development with at least 10 years working on the ServiceNow platform.
• 6+ years in a leadership capacity on technical teams.
• Strong understanding of platform security, quality control, and Agile methodologies.