Principal Cloud Operations Engineer, Infrastructure (Multiple Openings) Job Category: Engineering & Cloud Location: US - Virginia - Dulles **What You'll Do at Pega:** + Work on the reliability, availability, and security of Pegasystems cloud service offerings. + Act as a mentor in Pega Cloud area for other parts of Pega organization. + Handle alerts, incidents, service requests and changes within SLA. + Own customer escalations. + Perform provisioning and upgrade of the Infrastructure components & solutions. + Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems. + Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services. + Create, review, and update operational runbooks and Standard Operating Procedures. + Participate in testing of pre-release product enhancement testing with Engineering. + Identify the needs and build tools to automate repeated operational tasks and reduce toil. + Manage multiple projects simultaneously and adapt to changing business goals. **Who You Are:** + Requires Bachelor's degree in Electronic Engineering, Computer Science or related field of study, and + 5 years of experience in any job title/occupation/position involving enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service. + Experience specified must include each of the following: + 5 years of experience with Linux systems administration; + 5 years of experience working with cross-functional global and remote teams; + 4 years of experience with Amazon Web Services (AWS); + 4 years of experience with systems engineering including Linux-based system performance, memory management, I/O tuning, configuration, clusters and troubleshooting; + 3 years of experience supporting, configuring, troubleshooting, and tuning mission critical production Java applications and Apache Tomcat application servers in a global enterprise; + 3 years of experience with cloud infrastructure, platform, and application operational admin tasks, including monitoring & observability, high availability, connection pooling, and application load balancing; + 3 years of experience analyzing application performance, using tools such as thread and heap dumps and JVM memory structure and garbage collection concepts; + 3 years of experience with administration of web servers running Tomcat, Apache or Nginx; + 1 year of experience with scripting languages such as Bash/Shell, Python or similar; and + 1 year of experience with microservices architecture with Kubernetes. + Telecommuting permitted up to 3 days a week. + Must work shifts on rotation including weekend coverage. **Work Location:** 21000 Atlantic Boulevard, Suite 401, Dulles, VA 20166 **Pega Offers You:** + Gartner Analyst acclaimed technology leadership across our categories of products + Continuous learning and development opportunities + An innovative, inclusive, agile, flexible, and fun work environment + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 21971 It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity