Principal Cloud Operations Engineer, Infrastructure (Multiple Openings)

Dulles, VA, US

8 days ago
Save Job

Summary

What You'll Do At Pega

  • Work on the reliability, availability, and security of Pegasystems cloud service offerings.
  • Act as a mentor in Pega Cloud area for other parts of Pega organization.
  • Handle alerts, incidents, service requests and changes within SLA.
  • Own customer escalations.
  • Perform provisioning and upgrade of the Infrastructure components & solutions.
  • Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems.
  • Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services.
  • Create, review, and update operational runbooks and Standard Operating Procedures.
  • Participate in testing of pre-release product enhancement testing with Engineering.
  • Identify the needs and build tools to automate repeated operational tasks and reduce toil.
  • Manage multiple projects simultaneously and adapt to changing business goals.

Who You Are

  • Requires Bachelor’s degree in Electronic Engineering, Computer Science or related field of study, and
  • 5 years of experience in any job title/occupation/position involving enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service.
  • Experience specified must include each of the following:
    • 5 years of experience with Linux systems administration;
    • 5 years of experience working with cross-functional global and remote teams;
    • 4 years of experience with Amazon Web Services (AWS);
    • 4 years of experience with systems engineering including Linux-based system performance, memory management, I/O tuning, configuration, clusters and troubleshooting;
    • 3 years of experience supporting, configuring, troubleshooting, and tuning mission critical production Java applications and Apache Tomcat application servers in a global enterprise;
    • 3 years of experience with cloud infrastructure, platform, and application operational admin tasks, including monitoring & observability, high availability, connection pooling, and application load balancing;
    • 3 years of experience analyzing application performance, using tools such as thread and heap dumps and JVM memory structure and garbage collection concepts;
    • 3 years of experience with administration of web servers running Tomcat, Apache or Nginx;
    • 1 year of experience with scripting languages such as Bash/Shell, Python or similar; and
    • 1 year of experience with microservices architecture with Kubernetes.
  • Telecommuting permitted up to 3 days a week.
  • Must work shifts on rotation including weekend coverage.
Work Location:

21000 Atlantic Boulevard, Suite 401, Dulles, VA 20166

Pega Offers You

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 21971

How strong is your resume?

Upload your resume and get feedback from our expert to help land this job