Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. Position Summary: We are seeking a highly motivated and experienced PrEP and PEP Program Manager for our Manhattan location. The successful candidate will provide day-to-day management of the PrEP and PEP Navigation program/ services and ensure that issues/concerns encountered or raised at/by the patients are resolved; to ensure smooth operation of the program, including troubleshoot any crisis with patients and/or care team. Monitor PrEP and PEP Navigation program progress by tracking performance milestones, resolving problems as they arise, and coordinating status update meetings with appropriate staff. Perform quality assurance and quality improvement activities. Collaborate with internal and external entities in fostering effective partnership. The PrEP and PEP Program Manager is a supervisory role and ensuring appropriate staff training, work directly with the clinic, ensure oversight of AIRS documentation. Job Responsibilities: * People management - provide day-to-day management of the PrEP and PEP Navigation program. * Direct Care- ensure that issues/concerns encountered or raised at/by the patients are resolved. * Project management - monitor and ensure staff maintain accurate patients and program related records. * Quality Assurance & Quality Improvement - perform quality assurance and quality improvement activities. * Collaboration & Outreach - respond to any inquiry from external entities such as Department of Health, AIDS Institute, MCO, or other service providers on inquiries related to services. Qualifications: * Advanced degree in related field (i.e. health, mental health, business administration, public health, or public administration) with 3 years of full-time experience in social service field required. BS in related field with 5 years of full-time experience in social service field may be considered. * Two (2) years of supervisory experience to paid staff preferred. * Experience working with target populations strongly preferred. The target populations: individuals with Serious Mental Illness, serious substance use disorders (SUDs), immigrants, LGBT and/or high risk of HIV/AIDS. * Appreciation of and commitment to Apicha's mission and values. * Excellent MS Office skills (Outlook, Word, Excel, PowerPoint). * Ability to work effectively in both a collaborative as well as individual setting. * Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and culturally competent in representing Apicha CHC. * Excellent customer service skills to assist in resolving patients and/or providers complaints. * Strong verbal and written communication skills - for both internal and external communications. At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.