Description:

We are looking for a Pre-Sales technical engineer for Italy to enlarge our current team, reporting to the Country Manager and to the HQ PM.

As a pre-sales engineer you will have to support the sales network in generating commercial offers and the related complex technical specifications, you will therefore be the point of reference who will offer technical advice to customers.

You will also have to design and create technical presentations aimed at training the sales force and prepare the specific tools and documents to support this activity.

Prepare reports relating to your activity for management.

Support consumers in choosing products that fully satisfy their needs.

Collaborates with the Marketing and Commercial department.

Assist the Testing department to ensure that the final product reflects the established quality and safety standards.

You will have to support customers in the initial stages of selecting and purchasing the company's products. Support consumers in identifying which products are best suited to their needs, offering advice and collecting information, so as to facilitate sales in subsequent sales activities and guarantee customer satisfaction.

You will be providing technical assistance and support to the Sales Department as well as Product Management concerning the following duties and responsibilities:

• installing and configuring networking devices, such as AP, switch, AP controller, and computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• responding within agreed time limits to call-outs;
• prioritising and managing many open cases at one time;
• Office MIS
• supporting on RMA and after-service procedure and events.
• basic website management and updates. 
• providing training internally to the team or externally to the customers. 
• Arrange and give product demonstrations.
• Visit customers on a regular basis.
• Represent company on events, roadshows, congresses, etc.

The successful candidate must be a self-motivated team player with strong communication skills.

You must be able to work independently, set goals and stay on task with little daily supervision.

You must possess the ability to relate effectively with both technical and non-technical personnel and be able to interact with mid and upper level management.

Approximately 10% of your time will involve required travel to Domestic or International sites for technical training. 

CANDIDATE'S PROFILE  

* Middle education level (MBO) specializing in the field of IT Networking

* Must have an excellent knowledge of MS Office programs

* Fluency in spoken and written Italian and English

* Experience in training

* At least 3+ years experience in networks industry

* Familiar with local VAD/SIs/VARs/Resellers and markets in Italy

* Experience in other WiFi / Networking brands

* Excellent communication, presentation and negotiation skills

* Customer-oriented, self-driven, motivated, competitive and result-oriented

* Ability to manage complex selling and to achieve targets

* Ability to influence and communicate at all levels

Company profile

EnGenius is a leading brand of Senao Networks, Inc. a manufacturer of long-range wireless network equipment. Pioneer in wireless communications technology. We have sales Offices all over the world, with HQ with R&D and Manufacturing in Taiwan. EnGenius received many awards for design and applied technology over past years already. EnGenius features a complete product line for all environments, for enterprise-class systems which includes:

Wireless Products: Access Points, Wireless Bridge, Gateway, IP Cam.

Wired Products: Switch L2/L3, PoE Switch

Cloud Solutions, Antenna, Power Supply.

EnGenius Products can be deployed in different fields in the market:

Education, SMB, Health Care, Logistic, Home Automation, Horeca, Transportation, Hospitality.

On our website you will find additional information about our company: hhttps://www.engeniustech.com