Practice Administrator POSITION SUMMARY: The Practice Administrator will be responsible for the overall administration of the surgery center. The Practice Administrator will assist with the day-to-day operations and management of Mirage Cosmetic Surgery including anticipating patient volume, monitoring patient chart flow, monitoring staff productivity, coaching and counseling of staff, monitoring budget and handling finances, and managing schedules. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsibilities include the following, and other duties may be assigned: Supervises, orients, trains, evaluates and monitors on-the-job performance of the administration team, using positive reinforcement and recognition; ensures staff members adhere to all established policies and procedures related to the patient care, call center, front desk business operations and continuously monitors compliance. Assists with planning, organizing, and scheduling to accommodate daily expected volumes; monitors patient flow and communicates any issues to senior leadership. Provides needed coverage to other areas, as volumes dictate. Ability to interact with staff in a team environment. Manages staff & performance including supervising/coaching all employees daily. Reviews the practice’s policies and procedures to make recommendations for continued compliance/current regulations and interpret policies/procedures to employees, patients, family members, etc. Ensuring compliance with all laws and regulations Identifies and recommends process changes that will improve overall performance and efficiency of the division process. Schedules follow-up appointments as indicated by the medical staff adhering to Patient Appointments Policies and Procedures. Identifies strategy for growth and executes plans to achieve growth goals. Problem resolution for escalated issues Schedule and coordinate meetings as needed Overseeing financial reports MINIMUM QUALIFICATIONS Bachelor’s degree, required. 2-year minimum experience in the related industry-based environment, required. 2-year minimum supervisory experience, required. Knowledge of common medical language relating to plastic surgery, preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to coach and counsel employees in a professional manner. Strong written communication skills and the ability to write clearly and informatively. Excellent oral communication skills and the ability to speak clearly and effectively to employees and external clients. Skilled in the use of personal computers and related software applications to include Microsoft Office, email and intranet. Strong organizational and planning skills. Ability to report daily to office for work COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Oral Communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Ethics- Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Stress Tolerance – Ability to accept feedback and dealing calmly and effectively with high stress situations. Job Type: Full-time Pay: From $45,000.00 per year Medical Specialty: Surgery Work Location: In person