Who we are? Kaleidofin is a fintech focused on the mission to build a digital ecosystem ensuring finance for everyone, everywhere. We provide the ki credit platform, combining credit health assessment (ki score), middleware rails and best-in-class risk management (ki view) to enable the financial ecosystem to serve customers better. Via credit health scores for impactful finance and innovative debt structures to scale, Kaleidofin is driving towards its goal to unlock access to tailored finance for women, agri and nano entrepreneurs – in India, Bangladesh and East Africa and expanding. The platform has unlocked debt capital of cumulatively more than USD 3 billion for more than 5 million customers and small enterprises working in the informal economy. Over the years, Kaleidofin has raised capital of USD 37 million from marquee investors, including Rabo Partnerships, the Bill & Melinda Gates Foundation, the Michael & Susan Dell Foundation, Oiko Credit, Flourish, Omidyar Network, Blume Ventures, and Bharat Fund, who share our commitment to financial inclusion and impact. Kaleidofin has received exceptional international recognition in being featured as one of only six Indian companies on the Forbes 100 To Watch in Asia list and in being selected to present at the United Nations General Assembly Special Task Force. The company won the Amazon AI Conclave award for Fintech, was one of only ten startups chosen for Google Launch Pad Accelerator program in 2019 and was recognized as India’s Most Innovative Wealth, Asset and Investment Management Service/Product by IAMAI. Kaleidofin won the Swanari Tech Sprint 2023 organized by the RBI Innovation Hub, was recognized as a finalist in IFTA 2023 for ‘Best Use of AI in Fintech’, as a finalist at the prestigious Global SME Finance Awards 2024 hosted by the SME Finance Forum.Moreover, Kaleidofin emerged as a winner at the prestigious G20 Tech Sprint 2024 - Technology for the Planet. Kaleidofin aims to become a leading player in enabling finance for everyone, everywhere. We also invest in culture and team growth, reflective in our selection as a Great Place to Work for multiple years. To know more about Kaleidofin, do visit our site https://kaleidofin.com What you’ll do?  Render exceptional first-tier email / chat support for efficient resolution of technology and functional problems across products.  Take ownership of user problems and be proactive when dealing with user issues.  Follow established set of processes while handling support requests and proper escalation to internal teams.  Report any issue that may significantly impact the business.  Ensure all calls are logged in the ticketing logging system & every activity is updated.  Ensure users and management are notified during downtimes with complete information.  Identify and learn more about the software and hardware used/ supported by the organization.  Research, diagnose, troubleshoot and identify solutions to resolve customer issues.  Prepare accurate and timely reports.  Document knowledge in the form of knowledge base tech notes and articles.  The candidate will be suitably well versed with the appropriate information security responsibilities for the role and is responsible for adhering to them. Who you need to be? We are seeking sharp, energetic Technical Support Engineers to help us keep pace with our expansion across geographies and in different product lines. You’ll be core member of a specialist team that is passionate about rendering support to our flagship real-time product. You need to have:  5 to 7 years of experience  Experience in Customer Support with an enterprise software organization.  Experience with Linux or UNIX administration(Clustering, High Availability, Load Balancing).  Hands-on experience in managing web servers (Apache, Tomcat, JBoss).  Hands-on database (SQL Server, MySQL, Oracle) operational knowledge.  Proficient with Scripting or other programming languages. Proficient with Excel.  Hands-on experience on ticketing tools (Jira / Freshdesk).  Readiness to work shifts and/ or be on call and/ or put in extra hours for task closure.  Excellent verbal, written, presentation and interpersonal communication skills.  Ability to make complex technical matters easy-to-comprehend for non-technical persons.  Highly driven individual with an execution focus and a strong sense of urgency.  High level of enthusiasm about helping and serving clients, strong customer and solution- oriented personality.  Experience in Financial Service industry or Banking applications is desirable, but optional.  Bachelors degree or equivalent combination of education is preferred Job location  Chennai/Bangalore (work from office-Hybrid)