Our technology services client is seeking multiple Power BI Support Engineer to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role:

Role: Power BI Support Engineer

Mandatory Skills: Power BI, SSIS, SSRS, SQL

Location: Hyderabad

Experience: 3-5 years

Notice Period: Immediate or 15 Days

Job Description:

• Candidate should have overall 3 + infra experience with knowledge on Power BI and SQL along with basic knowledge on SSRS. Knowledge on SSAS and SSIS will be an added advantage.
• Should have good knowledge on Power BI Desktop, Power BI Service, gateways, Power BI administration, etc.
• Strong ability to communicate clearly and professionally with end users.
• Strong ability to understand complex issues in an often-ambiguous environment.
• Experience in Technical support projects and handling customers.
• Should have worked in customer support projects in the past.
• Performing Root Cause analysis and resolving customer reported issues within the defined SLA.
• Strong email writing skills. Should be able to write detailed emails with excellent presentation.
• Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues.
• Should have strong ability to handle escalations, involve the right parties and deescalate the situations.
• Passion for technology and customer support.
• Enthusiasm to upgrade technology from time to time.

Prerequisites:

• Ready to relocate to Hyderabad and work from office 4 days a week.
• Ready to work in the night shifts (Pacific Standard time) post moving to production/after
• Should be flexible to work on weekends as well as and when needed.
• Ready to work as a “Technical Support Engineer” providing support and services to global Microsoft Power BI Customers. Comfortable communicating with customers on phone/teams/emails and resolving their issues.
• Excellent communication skills needed to communicate with the customers across the Globe

If you are interested, share the updated resume to [email protected]