Role: Portfolio Manager Reports to: Director of Property Management Program: 2400- Housing Development Department: Housing Development Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting: Onsite Schedule: Monday - Friday, 9am - 5pm Status: Full-time/Exempt/Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 SUMMARY: The People Concern ("TPC") is redefining the guiding philosophies and practices for property management at permanent supportive housing projects to better suit the needs of our program participants. The Portfolio Manager will be responsible for overseeing operations at our growing portfolio of properties, leading a team of on-site property managers, and creating collaborative processes for working with other departments. The Portfolio Manager will oversee day-to-day property management functions for properties both that TPC owns and operates, and those which TPC provides property management services for on a third-party basis. Essential Duties and Responsibilities: * Oversee all aspects of property management in designated portfolio, including rent collections, repairs and maintenance, security, unit turnovers, cash reserves, required reporting for any funding or regulatory agencies, tenant recertifications and annual rental subsidy increases. * Collaborate with the Supportive Services staff at each property to assist residents in maintaining their housing by identifying issues and problem solving together, including by implementing TPC's four step housing retention policy. * Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results. * Proactively identify innovative ways to use property management to further TPC goals such as environment sustainability and make operations more efficient while maintaining our high standards for resident experience. * Monitor occupancy rates and work closely with leasing teams to ensure properties are fully leased in accordance with applicable income and eligibility requirements. * Ensure that lease-ups and rent collections are completed promptly and efficiently; as needed, collaborate with attorneys and complete required legal paperwork on matters relating to unit surrenders or evictions. * Ensure compliance with all requirements and requests from public and private funding sources and other government entities, including rental subsidy paperwork and conducting regular site inspections. * Ensure properties comply with all relevant codes, laws, and regulations. * Oversee the preparation and submission of all Project-Base Section 8 and LIHTC reports, including annual recertifications, rent adjustments, and compliance documentation. * Supervise, train, and support property managers and on-site teams, providing mentorship and fostering professional development. * Ensure that property management staff are trained on and able to implement Trauma Informed Care, Harm Reduction and Housing first principles in the work with residents. * Respond to residents and staff concerns, providing timely solutions to property and tenant-related issues. * Play an active role in establishing the property management workflows for new properties and in their initial lease up. * Create regular financial and other reports with respect to properties within portfolio for review by senior leadership. Qualifications: * Minimum four years related multifamily portfolio-wide supervisory property management experience in general affordable and supportive housing. * Extensive experience creating and managing budgets. * Extensive knowledge of HUD/Fair Housing and Public Housing Authorities rules and regulations, as well as various rental subsidies programs. * Experience with residential building maintenance and renovations. * Working knowledge of workplace safety and illness and injury prevention practices. * Detail oriented with good time management, organizational, written, verbal, and interpersonal skills. * Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision. * Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment. * Current, valid California Driver's License with an acceptable driving record. Preferred Qualifications: * Experience working closely with or for supportive services providers. * BA preferred but not required. Work Environment: * Field (may need to travel) and indoor office environment. Based primarily in Arlington HQ. * Will be required to walk or drive to different local sites and events (Southern California area). * On-call after hours and on weekends to address any emergency work orders and/or other building emergencies as back-up support to property management staff. * Regularly required to sit, stand, bend and occasionally lift or carry up to 25 pounds on a regular basis. * Will necessitate working in busy, dusty and loud environments around our unhoused clients at times, including parking in and near their current areas of residence. * Will be exposed to elements like cold, heat, dust, noise and odor and other potential visual situations of this industry (homeless clients, skid row population, substance users etc.). * May need to bend, stoop, twist, and sit throughout the day. EXPECTED BEHAVIORS OF ALL STAFF * Act as a role model * Demonstrate a sense of responsibility * Continuously learn and improve * Acknowledge your own areas of improvement * Hear and provide honest, specific and direct feedback * Create an environment where everyone is welcomed valued and respected * Collaborate Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. Benefits & Perks * Medical Insurance * Vision Insurance * Dental Insurance * Retirement Planning (403b) & Matching * Paid Holidays * Paid Vacation Days * Paid Sick Days * Employee Assistance Plans (EAP) * TELUS Health * Flexible Spending Account (FSA) * Basic Life / Accidental Death & Dismemberment (AD&D) * Voluntary Short- and Long-Term Disability * Voluntary Pet Insurance * Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More * The People Concern University & Certificates * Corporate Discounts Other details * Pay Type Salary * Employment Indicator 100% in person by JD * Min Hiring Rate $78,750.00 * Max Hiring Rate $93,500.00 * Travel Required Yes * Required Education High School * Job Start Date Monday, May 26, 2025 Apply Now