Program: Mindoula Population Health Program Are you passionate about making a positive impact on individuals' well-being? Mindoula Health is seeking enthusiastic Outreach & Enrollment Coordinator's to join our Population Health Program team. As an Outreach & Enrollment Coordinator, you will play a crucial role in connecting with our members, providing education, and supporting them throughout their journey to better health. Location: 100% Remote Schedule: Sat & Sun = 9:00 am to 5:30 pm, Monday = 11:00 am - 7:30 pm, Off Tues. & Wed., Thurs. & Fri = 11:00 am - 7:30 pm (in your local time zone). Position Responsibilities: * Conduct regular outreach and engagement with members virtually (80-100 calls a day). * Provide education on Mindoula's programs, addressing questions. * Assess members' behavioral health needs and evaluate self-harm risk. * Facilitate warm hand-offs to Case Managers for seamless transitions. * Support members and team through resource development and outreach. * Maintain accurate documentation for optimal member treatment. * Complete case notes and data entry promptly. * Represent Mindoula Health professionally and ethically. * Offer suggestions for program improvement with respect and compassion. * Collaborate with the team to achieve goals. * Communicate clearly with members via phone and email. * Respond positively to supervision for personal growth. * Manage high-stress situations while maintaining healthy responses. * Interact respectfully with members, fostering inclusivity. * Assist with outreach efforts in Population Health and other programs. * Perform additional assigned duties, embracing growth opportunities. Education & Work Experience: * Required: * Previous experience in sales, outreach, customer service, engagement, call center and/or enrollment campaigns. * Proficiency in data entry and database management. * Minimum of 6+ months experience in a high-volume call center position. * A High School Diploma or equivalent years of experience. * Proficiency in Microsoft Suite and Google Suite (calendar, docs, sheets, slides, etc.) and with Apple Products. * Strong written communication skills with the ability to think critically and problem-solve independently are required. * Preferred: * An associate's degree from an accredited college or university. * Experience in the behavioral health or healthcare field. * Experience working with high-risk, complex adults. * Completion of Crisis Intervention Training/Crisis Training. * Familiarity with Electronic Medical Records systems. Compensation: * The compensation range is between $19.23 to $20.91 hourly based on education and experience. Join us in our mission to empower individuals to lead healthier lives. Apply now to become a part of the Mindoula Health team and make a difference in the lives of our members!