Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you! Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar.

Overview

Responsible for overseeing the daily operations of the hotel, ensuring efficiency, guest satisfaction and profitability. Key responsibility includes coordinating between departments, managing staff and upholding the quality and service standards to provide an exceptional guest experience.

Essential Functions

• Analyzes service issues, identify trends and respond to all guest comments in a timely, professional manner. Utilize guest/customer feedback to improve service delivery and loyalty. Communicate a clear and consistent message regarding the hotel.
• Ensure brand and business initiatives are implemented and communicate follow-up actions to team as necessary
• Work with hotel’s Executive Committee to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Attract and select talent, coach and develop team members, and engage and align team members to successfully implement initiatives.
• Manage the flow of labor between departments and create an environment of engagement for team members.
• Monitor revenue streams and identify opportunities for increased efficiency.
  
  

Qualifications

• 3+ years of experience in hotel operations or a similar role.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours; including weekends and holidays.