Key Purpose

This position works with supervisors, service associates, and key customers to ensure continued satisfaction of services. The Cleaning Manager leads a team of professionals and ensures tasks are completed, instructions are understood and upholds the standards of cleanliness.

Success Criteria

• Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities’
• Successful delivery of prioritized projects and programs
• In partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business
• Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion
• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Participate and embrace the development opportunities
• Promote the IFS model within the ISS community
• Transfer best practice
• Use the account to promote and further develop ISS
  
  

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Account Organization
• Risk Management and Compliance
• Customer Organization
• Local Excellence Functions
• External Partners and Suppliers
• Account dedicated People & Culture, HSE, and Finance
  
  

Ideal Candidate Experience

• 5+ years of supervisory or managerial experience with strong emphasis on customer service
• Knowledge of custodial/commercial cleaning
• Experience in Janitorial Industry preferred
• Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
• Demonstrates professional and political aptitude
• Bilingual (English/Spanish) preferred
• Strong computer proficiency skills (Excel, Word, PowerPoint)
  
  

Key Accountabilities

• Enforce company and customer goals, policies, and procedures
• Manage daily operations in cleaning to ensure the highest level of customer service is provided
• Identify places to improve performance, policies, and programs
• Promote responsibility for safe and controlled work environments
• Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner
• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Support the team, and report to the Facility Manager, additional support to Center of Excellence
• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Develop and manage employee population
• Trains and manages employees and vendors to ensure all client rules, guidelines, regulations, and expectations are adhered to
• Develops and maintains strategic customer relationships
• Serves as liaison between clients and company departments/divisions
• Conducts service review meetings with clients concerning ISS performance, vendor performance and process improvements
• Surveys buildings for staffing purposes and cost evaluations
• Maintains labor and account budgets
• Examines work completion in accordance with contract deliverables
• Monitors quality control throughout assigned facilities
  
  

Physical Demands & Work Environment

• Long working hours
• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods
• Frequently lift up to 25 lbs.
• Occasionally lift up to 50 lbs.
  
  

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $83700 per year-$102800 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.