Role: Lead the Operations team for a major client of TEOCO, that is using TEOCO’s Smart Configuration Management (SmartCM) application for Mobile networks.

Activities:

1. Interact with the Customer, TEOCO’s Delivery and Product Engineering teams to plan and deploy SmartCM application on customer’s environment. This can include new deployment, fixes and new version upgrades.
2. Ensure daily operating processes ie. execution of batch jobs happen as planned.
3. Ensure Ops team is doing proactive Monitoring: i.e. alerts and notifications are configured as required, are raised to TEOCO R&D or client contact as required, routine housekeeping activities are done, i.e. backing up, clearing of storage
4. Maintain issue list and promptly provide updates to key stakeholders; ensure knowledgebase is updated regularly.
5. Plan work roster of team members working in different shifts and allocate work accordingly
6. Participate in status update calls with customer and internal stake-holders
7. Coordinate with TEOCO’s Product Engg team to (i) understand deployment instructions (ii) help Product Engg team in analyzing and debugging issues.
8. Monitor operations for multiple clients, spanning time-zones from Southeast-Asia, Africa to Europe.

Note: The individual should be able to get the above work done by his team-members, and roll up his sleeves to work hands-on if required.

Experience required:

1. Preferably should have worked in a similar role in daily IT operations
2. Should be very good in Unix commands, writing and executing scripts
3. Should have very conversant in Oracle PL/SQL
4. Should have basic knowledge of protocols, ports, Unix permissions, text editors, keys and certificates for security
5. Should have understanding of VM, containers, APIs, file-parsers and related utilities

1. Desirable knowledge (nice to have)DBA experience on Oracle, including knowledge of system tables, tools for stats collection, analysis of AWR reports, sar reports
2. Should have basic understanding of parameters that impact application performance, storage and common metrics that must be tracked regularly.
3. Experience in using tools like RADOS for CEPH
4. Experience in using monitoring tools for monitoring availability of CPU, Memory, Storage, IO, Network etc.

Opportunity for further growth & learning in this role:

1. The candidate will have the opportunity to grow the team and head the Operations function reporting to the Head of Delivery
2. Work with some of the largest clients in Europe and Asia Pacific who will be undertaking further projects like migration to private cloud
3. Work closely with R&D team and get exposed to emerging technologies i.e. 5G, Automatic Configuration Management of Networks
4. Applying Automation in operations

Qualification required:

1. BTech in Comp Sc or BSc IT
2. Relevant industry experience between 5-8 years