Platform Manager

London - Hybrid

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

We are looking for an experienced Platform Manager to take ownership of Merlin Entertainments’ global admissions booking platform, providing strategic leadership, technical oversight and continuous enhancement to support our world-renowned attractions.

In this pivotal role as a Platform Manager, you will champion the technical evolution and business alignment of the platform, ensuring it delivers outstanding customer experiences while meeting complex operational requirements.

The Platform Manager will spearhead initiatives to innovate, improve performance through data driven insights, and future proof the platform for continued global growth. Partnering with technical teams, business stakeholders, and external third-party vendors, you will drive platform development to deliver seamless, scalable, and customer centric solutions

Platform Manager Required Experience & Qualifications:

• Significant experience managing complex digital platforms, preferably within tourism, hospitality, entertainment, or e-commerce sectors.
• Strong technical expertise in booking systems, system architecture, integrations, and platform optimisation.
• Customer-centric mindset with a commitment to enhancing user experiences across digital touchpoints.
• Demonstrated ability to lead cross-functional initiatives, manage multiple priorities, and deliver measurable business results
• Ability to use data and analytics to drive platform improvements and decision-making.
• Skilled in platform architecture, system integration, and lifecycle management.
• Degree qualified in Business, IT, Computer Science, or a related field, or equivalent practical experience.

Be part of Merlin’s exciting future as a Platform Manager, helping to shape and elevate the experiences of millions of guests through the continual development of our world-class global booking platform!

Interview Process:

• Recruiter Call
• Interview with Hiring Manager
• Interview with further team

Our recruitment process typically takes around 4-5 weeks, but we’re always happy to work around your availability. You’ll have the opportunity to be supported by our external recruitment partner at different stages along the way.

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

At Merlin Entertainments, we’re committed to creating a workplace where everyone feels valued and supported. Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive.

We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.