"We’re all for pets, what we do matters for pet owners across the UK. This is more than a business, it’s a responsibility. It’s a promise and commitment we make each day to provide excellent care for each pet that comes through our door.

Pets at Home’s vision, to create a better world for pets and the people that love them, is about to be realised further as we enhance our overall offering to pets and owners, through the introduction of our insurance product.

We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values.

About the Role

The Platform Manager will act as the system owner for the technology platforms specific for the insurance line of business, playing a pivotal role in shaping the scope and requirements for that platform.

This role is responsible for driving the roadmap of insurance platforms development, definition of capabilities, ensuring clear articulation of business needs and translating them into actionable technical requirements.

Working closely with stakeholders across business, technology, and delivery teams, the Platform Manager will ensure that the technology direction aligns with the overall insurance proposition, leading the scope definition and prioritisation process, supporting technology discovery and planning phases, and ensuring that all functional and non-functional requirements are well-documented, ready, and aligned for successful delivery.

As Platform Manager, this role will see you operating, leading, and influencing:

• Platform Ownership: Define and lead the platform roadmap for our pet insurance offering, ensuring alignment with business objectives, technology requirements and customer needs
• Pet Insurance Expertise: Leverage your deep knowledge of the pet insurance market to drive platform research, gather feedback and drive a roadmap of features that enable the overall pet insurance experience
• Scope Definition & Requirement Readiness: Define and prioritise the scope of the pet insurance technology platform by gathering, refining and validating business and technical requirements. Ensure requirements are clearly documented and ready for delivery teams, supporting successful delivery planning and execution
• Customer-Centric Design: Use insights and platform capabilities to design and refine platform features that meet the unique needs of pet owners
• Requirements Gathering: Collaborate with stakeholders across the business, consumer, marketing and technology teams to gather and document business requirements, translating them into user stories and clear acceptance criteria
• Agile Delivery: Support product delivery within an Agile environment, helping to prioritise the platform backlog, refining user stories and ensuring timely, high-quality feature releases
• Continuous Improvement: Monitor platform performance and gather feedback to identify areas for iteration and improvement, ensuring continuous enhancement of the platform roadmap
• Compliance & Industry Standards: Ensure that insurance platforms comply with industry regulations and address challenges specific to the pet insurance sector
• Cross-Functional Collaboration: Work closely with engineering, product, UX marketing and other cross-functional teams to ensure seamless delivery and successful product launches
• Support Discovery and Planning Phases: Drive early-stage discovery activities, supporting workshops, user journey mapping and backlog development. Collaborate with architects and delivery leads to align platform capabilities with broader business goals, technical architecture, and delivery timelines

About You – what we would like you to bring to our role

We are seeking an individual with a Bachelor’s or Master’s Degree in Business, Computer Science, Software Engineering, or a related field, or deep demonstrable technology experience.

Proven experience in the pet (personal lines) insurance industry, would be hugely advantageous, you bring a strong understanding of customer needs, market trends, technology capability and regulatory requirement. You will have a track record of translating customer and product requirements into actionable platform features.

With strong relationship and stakeholder management skill, you will be comfortable working with engineering teams, translating business needs into clear technical requirements that support product roadmaps. Additionally, your experience working in Agile methodologies, will support your capability to manage a platform backlog, collaborate with teams, and deliver enhancements iteratively.

You will thrive in a fast-paced, dynamic startup environment, with a flexible approach to change and a strong initiative to drive projects forward. Your expertise and communication skills will foster alignment and collaboration across multiple teams.

This is a pivotal role for us and a unique opportunity for you to join us at the beginning of our next stage of platform and service evolution.

For a confidential initial conversation please contact [email protected]

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!